Bengali Language Services Representative

5 days ago


anand, India beBeeCustomerSupport Full time

Bengali Customer Support Specialist Job DescriptionWe are seeking a skilled customer support specialist proficient in Bengali and English to deliver high-quality assistance to our clients.This role involves resolving inquiries, providing product information, and ensuring client satisfaction.Fresh graduates with strong language skills are encouraged to apply for this exciting opportunity.Key responsibilities:Respond to client queries via calls, chats, and emails in a timely mannerAnalyze client needs and offer accurate solutions to resolve their issuesDocument interactions in CRM tools and follow standard procedures to maintain quality serviceCollaborate with internal teams to resolve complex client issues efficientlyMaintain service quality, response time, and client satisfaction metrics to drive business growthRequirements:Exceptional command of Bengali and English languagesStrong communication, active listening, and problem-solving skills to excel in the roleAbility to work remotely with minimal supervision and maintain productivityBasic computer literacy to operate CRM tools and other software applicationsPrevious customer support experience is a plus but not required; on-the-job training will be provided



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