ITSM Professional

4 days ago

anand, India beBeeItsm Full time

IT Service Management SpecialistKey Responsibilities:Freshservice Platform OwnershipConfigure, customize, and maintain Freshservice modules including Incident, Problem, Change, Asset, and Service Catalog.Implement automation workflows, SLAs, and integrations with other enterprise tools.Process Optimization & GovernanceDesign and refine ITSM processes aligned with ITIL best practices.Ensure compliance, consistency, and continuous improvement across service management operations.Stakeholder EngagementCollaborate with service desk, infrastructure, and application teams to gather requirements and deliver scalable solutions.Provide training and support to end-users and internal teams on Freshservice usage and enhancements.Reporting & InsightsDevelop dashboards and reports to track KPIs, SLA adherence, and service performance.Analyze trends to identify improvement opportunities and reduce ticket resolution time.Innovation & IntegrationExplore and implement new Freshservice features and third-party integrations to enhance platform capabilities.Support initiatives around self-service, knowledge management, and AI-driven support.The essential requirements of the job include: 3–5 years of experience in ITSM roles, with at least 2 years hands-on experience in Freshservice administration and configuration. Strong understanding of ITIL framework and service management principles. Experience with automation, scripting, and API integrations within Freshservice. Excellent problem-solving, communication, and stakeholder management skills. Certifications in ITIL, Freshservice, or related platforms are a plus.

  • Technical ServiceNow Professional

    1 week ago

    anand, India beBeeServiceNowDeveloper Full time

    Job Title: ServiceNow DeveloperLocation: RemoteShift: 2 PM – 11 PM ISTExperience: 4–6 yearsJob DescriptionWe are seeking a seasoned ServiceNow Developer to join our team. The ideal candidate will have hands-on experience in CSM, ITSM, and HRSD modules.The role involves workflow creation, process automation, JSON/structured data handling, and working on...

  • Enterprise Software Integration Professional

    5 days ago

    anand, India beBeeIntegration Full time

    Job OpportunityThis leading specialty insurance company is seeking a ServiceNow Integration Specialist to support a large-scale integration initiative between ServiceNow ITSM and Saviynt (Identity and Access Management tool). The role focuses on automating application access provisioning and streamlining onboarding processes across a highly customized...

  • IT Service Delivery Manager

    2 weeks ago

    anand, India beBeeITLeader Full time

    Job DescriptionWe are seeking a seasoned IT Service Management professional to spearhead our organization's IT service delivery and support business objectives. The ideal candidate will possess a strong technical background in ITSM frameworks, excellent leadership skills, and the ability to drive transformational change.This role will be responsible for...

  • Enterprise Cybersecurity Professional

    2 days ago

    anand, India beBeeSecurity Full time

    Job OverviewWe are seeking an experienced Security Operations Center Analyst to join our team.Responsibilities:Real-Time Monitoring (Eyes on Glass)Continuous monitoring of security events across SIEM platforms.Identify anomalies, suspicious behavior, and early indicators of compromise.Maintain situational awareness of enterprise threat posture during the...

  • IT Service Delivery Specialist

    4 days ago

    anand, India beBeeServiceManagement Full time

    Job Title: Service Management SpecialistWe are seeking a highly skilled Service Management Specialist to join our team. As a key member of our organization, you will be responsible for providing exceptional service and support to our clients.Key Responsibilities:Provide daily support for operational needs and manage ticket distribution to ensure timely...

  • Business Process Automation Specialist

    2 weeks ago

    anand, India beBeeServicenow Full time

    ServiceNow Developer/ConsultantJob Description:We are seeking a skilled ServiceNow developer to join our team. As a ServiceNow developer, you will be responsible for designing, developing, and implementing solutions on the ServiceNow platform to automate business processes.The ideal candidate will have a strong understanding of ServiceNow's capabilities and...

  • Cloud Collaboration Expert

    2 weeks ago

    anand, India beBeeCollaboration Full time

    Job Description:As a Cloud Collaboration Expert, you will be responsible for designing and implementing cloud-based collaboration environments, preparing transformation deliverables, leading customer and partner business results, and working with customers to provide regular updates and troubleshoot deployment issues.Design and implement cloud-based...

  • Technical Support Specialist

    1 week ago

    anand, India beBeeHelpdesk Full time

    Technical Support SpecialistThe Technical Support Specialist plays a vital role in providing technical assistance to users via various channels. They will be responsible for monitoring tools, diagnosing and resolving incidents, escalating unresolved issues, logging incidents, tracking tickets, maintaining documentation, contributing to the knowledge base,...

  • ERP Support Executive

    2 weeks ago

    Anand, India HTD Resources Full time

    **Job Title: ERP Support Specialist** (Software Support ,Troubleshoot, customer care support, Need software support knowledge ) **Timing: 6 PM to 3 AM** As an **ERP Support Specialist,** you will be responsible for providing technical assistance and support to end-users of the enterprise resource planning (ERP) system. Your primary objective will be to...