Walk-in 18th Sep: Patient Experience(IPD/OPD)

2 days ago

mumbai, India Sir H.N. Reliance Foundation Hospital & Research Centre Full time

Dear Candidates, Walk-In Interview | Patient Experience Executive (IPD/OPD)Sir H. N. Reliance Foundation Hospital & Research Centre MumbaiFull-Time Opportunity | Experience: 16 Years | Rotational Shifts | Reliance Foundation Hospital | Full-Time Opportunity Walk-In Company Sir H.N. Reliance Foundation Hospital & Research Centre is a premier 345-bed multi-specialty tertiary care hospital in Mumbai. Renowned for its commitment to excellence in healthcare, the hospital offers cutting-edge diagnostic services and medical technology across various specialties, including Cardiac Sciences and Oncology. Established in 1918, the institution has a rich legacy of serving patients and upholding values that emphasize respect for life.More about the hospital can be found at Interview Date: 18th September 2025 Time: 3:00 PM Sharp Venue: Sir H. N. Reliance Foundation HospitalGate No. 7, Prarthana Samaj,Raja Ram Mohan Roy Road, GirgaonMumbai, Maharashtra For Queries or Interview Confirmation:Contact: Rohini Temkar Qualification: Graduation MandatoryDocuments to Carry: Updated Resume Last 3 Payslips Last 2 Experience Letters Educational CertificatesJob Responsibilities:1. Customer (Patients & Families) Service ResponsibilitiesExecute the Patient Experience Service Delivery Model for excellence in OPD, EHC, Lobby, and Diagnostics.Ensure accurate and timely scheduling of appointments.Monitor Turnaround Time (TAT) for registration, billing, and query handling as per SLA.Manage rescheduling/cancellations and update patients via SMS/email/call.Ensure effective counselling and direction to patients and families.Respond to patient queries with accuracy, empathy, and professionalism.2. Operations ResponsibilitiesImplement SOPs for managing patient visitors/attendants at all times.Coordinate with doctors and clinical teams for seamless care delivery.Handle billing, referrals, and payment collections accurately.Review and upload prescriptions/documents in SAP system.Ensure timely dispatch of reports and confirmation of appointments.Maintain patient rights, confidentiality, and interdepartmental professionalism.Prepare and maintain shift handovers and ensure proper consultant signage.Take on additional duties as assigned by HOD.3. Growth ResponsibilitiesDrive patient satisfaction through quality services.Participate in hospital-led health awareness and promotional programs.4. Quality ResponsibilitiesBe accountable for quality program implementation and improvement.Ensure compliance with JCI, NABH, and international standards.Support infection control campaigns and awareness efforts.5. Finance ResponsibilitiesHandle payment collections (cash/card) and generate reports accurately.Ensure adherence to billing/cash handling policies and accurate shift closure.Apply discounts for offers, health camps, etc.6. People ResponsibilitiesProvide peer support during leaves or absences.Be part of team initiatives at department and hospital levels.Demonstrate RFH Values and Behaviors consistently.Join a world-class healthcare institution where your skills help protect lives.We look forward to welcoming you to the teamRegards,Team HR

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