Workforce Management Analyst
12 hours ago
Workforce Management (Forecasting) Location – Remote India A WFM (Workforce Management) short-term forecasting role is primarily responsible for predicting near- future staffing needs by analyzing historical data and current trends, allowing a company to accurately schedule employees to meet anticipated stakeholder demand withina short time frame, usuallyfocusing on daily or weekly timeframes; key responsibilities include monitoring call volume,average handle time, and other relevant metrics to generate accurate short-term forecasts, identifying potential fluctuations in demand, and adjusting staffing levels accordingly to optimize service levels while managing labor costs.Skills and qualifications for a WFM short-term forecasting role:Strong analytical skillsand proficiency in data analysistechniquesExperience with workforcemanagement software and forecasting toolsExcellent communication and collaboration skillsto effectively communicate forecasts to stakeholdersUnderstanding of contactcenter operations and key performance indicators (KPIs)Proficiency in MicrosoftExcel and otherdata analysis toolsAbility to work under pressureand adapt to changing conditionsRole &ResponsibilitiesData analysis:Regularly reviewing historical call volume data,stakeholder behavior patterns,and other relevantmetrics to identify trends and patterns for accurate forecasting.Forecasting modelcreation:Utilizing WFM software to build and maintain short-term forecasting models, adjustingparameters based on current trends and seasonal fluctuations.Intraday adjustments:Monitoring real-time call volume and service levels,making necessary adjustments to staffing schedules asneeded throughout the day.Communication and collaboration:Communicating forecast updates to operational teams, including supervisors and agents, to ensure proper staffing levels are maintained.Performance reporting:Generating reportson forecasting accuracy, identifying areas for improvement, and proposing adjustments
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Workforce Management Analyst
3 days ago
Bangalore, KA, IN, Gainwell Technologies Full time ₹ 9,00,000 - ₹ 12,00,000 per yearWorkforce Management Analyst Workforce Management A WFM (Workforce Management) supervisor is responsible for overseeing the workforce planning and scheduling within an organization, including tasks like forecasting staffing needs, creating employee schedules, monitoring real-time adherence, analyzing performance data, and ensuring compliance with labor...
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Workforce Management
2 days ago
bangalore, India Gainwell Technologies Full timeGreetings from Gainwell Technologies !!!SummaryA WFM RTA (Workforce Management Real-Time Analyst) is responsible for actively monitoring and managing call volumes, agent availability, and workload distribution in real-time to ensure service level agreements are met. This is achieved primarily by adjustments to schedules and agent assignments as needed...
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Workforce Management
1 week ago
bangalore, India Gainwell Technologies Full timeGreetings from Gainwell Technologies !!! Summary A WFM RTA (Workforce Management Real-Time Analyst) is responsible for actively monitoring and managing call volumes, agent availability, and workload distribution in real-time to ensure service level agreements are met. This is achieved primarily by adjustments to schedules and agent assignments as needed...
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Workforce Management Analyst
2 days ago
bangalore, India Gainwell Technologies Full timeGreeting From Gainwells Technology:Summary Workforce ManagementA WFM (Workforce Management) supervisor is responsible for overseeing the workforce planning and scheduling within an organization, including tasks like forecasting staffing needs, creating employee schedules, monitoring real-timeadherence, analyzing performance data, and ensuringcompliance with...
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Workforce Management
1 week ago
bangalore, India Gainwell Technologies Full timeGreetings from Gainwell Technologies...! Summary A WFM RTA (Workforce Management Real-Time Analyst) is responsible for actively monitoring and managing call volumes, agent availability, and workload distribution in real-time to ensure service level agreements are met. This is achieved primarily by adjustments to schedules and agent assignments as needed...
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Regional Workforce Admin
2 weeks ago
Bangalore, Karnataka, India Iron Mountain Full timeAt Iron Mountain we know that work when done well makes a positive impact for our customers our employees and our planet That s why we need smart committed people to join us Whether you re looking to start your career or make a change talk to us and see how you can elevate the power of your work at Iron Mountain We provide expert sustainable solutions in...
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Workforce Management Specialist
4 days ago
Bangalore, India TalentBridge Full time5 Days WFO - 6 pm to 3 am IST shift Both side cab Job Description Summary This position is responsible for ensuring strategic goals are met through forecast and productivity modeling, capacity planning, collaboration, and effective communication, while maintaining reporting accuracy through investigative data analysis. This position is responsible for long...
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Workforce Management Specialist
5 days ago
bangalore, India TalentBridge Full time5 Days WFO - 6 pm to 3 am IST shift Both side cab Job Description Summary This position is responsible for ensuring strategic goals are met through forecast and productivity modeling, capacity planning, collaboration, and effective communication, while maintaining reporting accuracy through investigative data analysis. This position is responsible for long...
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Workforce Planning
1 day ago
Bangalore - Manyata Tech Park Road, India Commonwealth Bank of Australia Full time ₹ 15,00,000 - ₹ 25,00,000 per yearWorkforce Planning & Forecasting Senior Analyst Organization: At CommBank, we never lose sight of the role we play in other people's financial wellbeing. Our focus is to help people and businesses move forward to progress. To make the right financial decisions and achieve their dreams, targets, and aspirations. Regardless of where you work within our...
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Workforce Management
2 days ago
bangalore, India Gainwell Technologies Full timeSummaryIn Workforce Management (WFM), long-term forecasting role focused on new business using stakeholder provided or proxy data to predict staffing needs over extended periods, often considering seasonal trends, market changes, and business strategies.Your role in our missionAnalyzing historical data - Reviewing past sales trends, stakeholder behavior, and...
