Workforce Management Analyst
2 days ago
Greeting From Gainwells Technology:Summary Workforce ManagementA WFM (Workforce Management) supervisor is responsible for overseeing the workforce planning and scheduling within an organization, including tasks like forecasting staffing needs, creating employee schedules, monitoring real-timeadherence, analyzing performance data, and ensuringcompliance with labor laws, all while optimizing productivity and service levels within the team they manage.Key Skills:Skills required for a WFM supervisor role:Strong analytical skills and ability to interpret dataExcellent communication and interpersonal skillsProficiency with workforce management softwareUnderstanding of labor laws and compliance requirementsProblem-solving and decision-making abilitiesProficiency with telephony routing solutionsProficiency with Excel and Power BIRole & ResponsibilitiesForecasting and Staffing:Analyze historical data to predict future call volume and staffing requirements for locked forecasts.Develop staffingplans based on forecasted demand and business goals.Adjust staffinglevels based on real-time fluctuations in demand.Scheduling and Allocation:Create employeeschedules that alignwith forecasted demandand labor constraints.Optimize shift patterns to maximize efficiency and minimize costs.Manage employeetime off requestsand ensure adequatecoverage during peak periods.Performance Monitoring and Coaching:Monitor real-time adherence to schedules and performance metrics.Identify areas for improvement and provide coachingto employees.Conduct performance reviews and providefeedback.Data Analysisand Reporting:Analyze workforce data to identifytrends and opportunities for optimization.Generate reportson key performance indicators (KPIs)related to workforcemanagement.Present data insights to management to inform decision-making.Compliance Management:Ensure compliance with labor laws and companypolicies regarding scheduling and overtime.Monitor employeetime and attendance to prevent violations.Shift Timing : 4:30 PM to 4:30 PM (IST- 9 Hours)
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Manager workforce management
4 weeks ago
Bangalore, India Randstad Full timeJob Description - Workforce Management Director about Randstad enterprise Randstad Enterprise Group (REG), a new world-class talent advisory infrastructure that leverages Randstad's breadth of services to build total talent models that generate maximum business value for clients. Bringing together Randstad's global strategic accounts teams, with...
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Workforce Management Analyst
2 days ago
Bangalore, KA, IN, Gainwell Technologies Full time ₹ 9,00,000 - ₹ 12,00,000 per yearWorkforce Management Analyst Workforce Management A WFM (Workforce Management) supervisor is responsible for overseeing the workforce planning and scheduling within an organization, including tasks like forecasting staffing needs, creating employee schedules, monitoring real-time adherence, analyzing performance data, and ensuring compliance with labor...
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Workforce Management
1 day ago
bangalore, India Gainwell Technologies Full timeGreetings from Gainwell Technologies !!!SummaryA WFM RTA (Workforce Management Real-Time Analyst) is responsible for actively monitoring and managing call volumes, agent availability, and workload distribution in real-time to ensure service level agreements are met. This is achieved primarily by adjustments to schedules and agent assignments as needed...
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Workforce Management
1 week ago
bangalore, India Gainwell Technologies Full timeGreetings from Gainwell Technologies !!! Summary A WFM RTA (Workforce Management Real-Time Analyst) is responsible for actively monitoring and managing call volumes, agent availability, and workload distribution in real-time to ensure service level agreements are met. This is achieved primarily by adjustments to schedules and agent assignments as needed...
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Workforce Management
1 week ago
bangalore, India Gainwell Technologies Full timeGreetings from Gainwell Technologies...! Summary A WFM RTA (Workforce Management Real-Time Analyst) is responsible for actively monitoring and managing call volumes, agent availability, and workload distribution in real-time to ensure service level agreements are met. This is achieved primarily by adjustments to schedules and agent assignments as needed...
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Regional Workforce Admin
2 weeks ago
Bangalore, Karnataka, India Iron Mountain Full timeAt Iron Mountain we know that work when done well makes a positive impact for our customers our employees and our planet That s why we need smart committed people to join us Whether you re looking to start your career or make a change talk to us and see how you can elevate the power of your work at Iron Mountain We provide expert sustainable solutions in...
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Workforce Management Specialist
4 days ago
bangalore, India TalentBridge Full time5 Days WFO - 6 pm to 3 am IST shift Both side cab Job Description Summary This position is responsible for ensuring strategic goals are met through forecast and productivity modeling, capacity planning, collaboration, and effective communication, while maintaining reporting accuracy through investigative data analysis. This position is responsible for long...
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Workforce Management Specialist
3 days ago
Bangalore, India TalentBridge Full time5 Days WFO - 6 pm to 3 am IST shift Both side cab Job Description Summary This position is responsible for ensuring strategic goals are met through forecast and productivity modeling, capacity planning, collaboration, and effective communication, while maintaining reporting accuracy through investigative data analysis. This position is responsible for long...
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Workforce Planning
4 hours ago
Bangalore - Manyata Tech Park Road, India Commonwealth Bank of Australia Full time ₹ 15,00,000 - ₹ 25,00,000 per yearWorkforce Planning & Forecasting Senior Analyst Organization: At CommBank, we never lose sight of the role we play in other people's financial wellbeing. Our focus is to help people and businesses move forward to progress. To make the right financial decisions and achieve their dreams, targets, and aspirations. Regardless of where you work within our...
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[25/09/2025] Workforce Management
4 weeks ago
Bangalore, Karnataka, India Gainwell Technologies Full timeWFM - RTA Real Time Adherence A WFM RTA Workforce Management Real-Time Analyst is responsible for actively monitoring and managing call volumes agent availability and workload distribution in real-time to ensure service level agreements are met This is achieved primarily by adjustments to schedules and agent assignments as needed throughout the day...
