Regional Workforce Admin

At Iron Mountain we know that work when done well makes a positive impact for our customers our employees and our planet That s why we need smart committed people to join us Whether you re looking to start your career or make a change talk to us and see how you can elevate the power of your work at Iron Mountain We provide expert sustainable solutions in records and information management digital transformation services data centers asset lifecycle management and fine art storage handling and logistics We proudly partner every day with our 225 000 customers around the world to preserve their invaluable artifacts extract more from their inventory and protect their data privacy in innovative and socially responsible ways Are you curious about being part of our growth stor y while evolving your skills in a culture that will welcome your unique contributions If so let s start the conversation Job Title Regional Workforce Admin Data Management Analyst Reports To Global Manager WFA Service Delivery Enablement Data Management Position Overview The Workforce Administration WFA team ensures consistent effective and compliant management of employee data processes and services throughout the employee lifecycle This includes retaining and overseeing outsourced HR administration owning related processes and managing global data All these efforts are designed to support employees enable HR functions and maintain global standards The Workforce Administration Data Management Analyst will be a critical link in our global HR service delivery model primarily serving as the regional point of contact for our outsourced Workforce Administration service provider The role is crucial for ensuring the smooth flow of daily operations assisting in resolving complex cases and maintaining the integrity of our global HR data The individual will play a key part in optimizing our service delivery and supporting our global data management standards contributing directly to an efficient and accurate HR function across the region This position requires a high degree of independence strong analytical skills and a solid understanding of HR processes and technology It will regularly encounter complex service delivery issues and data challenges demanding a detail-oriented approach and the ability to troubleshoot effectively Innovation will involve identifying process bottlenecks and proposing solutions to enhance efficiency and data quality Under the guidance of the global lead it will ensure our outsourced partner performs optimally and that our HR data remains accurate and reliable directly affecting operational efficiency and compliance It will interact extensively with our outsourced HR Service provider regional WFA and People Operations teams HR Centers of Excellence CoEs and the HR Technology team Strong communication problem-solving and collaboration skills are essential to successfully navigate these relationships and drive resolutions This role does not have direct reports but requires strong influence and partnership abilities Responsibilities Outsourced WFA Service Provider Liaison Serve as the primary regional point of contact for daily interactions with the outsourced Workforce Administration WFA service provider Monitor the progress and ensure timely resolution of complex WFA cases escalated by the vendor liaising with internal WFA People Operations teams or HR Centers of Excellence CoEs as needed Support the review and updates employee lifecycle WFA processes based on feedback from stakeholders such as other WFA or HR teams our WFA outsourcing vendor Provide feedback to the vendor on performance process adherence and areas for improvement from a regional perspective Service Delivery Improvement Support the WFA Service Delivery and Data Management Lead in identifying opportunities for service optimization and process efficiencies within the WFA scope Assist with regional requirements gathering and clarification for HR system enhancements process changes and new service implementations Support the analyses of service delivery data and metrics to identify trends root causes of issues and areas for continuous improvement Participate in process improvement initiatives and projects contributing insights from regional operations Identify opportunities for process automation and optimization to enhance efficiency and reduce manual effort Ensure all WFA processes adhere to relevant legal and regulatory requirements across our global operations Lead and support the implementation of global WFA processes within assigned regions ensuring regional nuances and local requirements are effectively considered and integrated without compromising global standards Deliver procedural and operational training to regional HR teams and other relevant stakeholders on new or updated WFA processes and system functionalities Global Data Management Collaborate with the outsourced vendor and the HR Technology team to ensure employee data in the main HRIS e g Workday is accurately recorded maintained and aligns with global data standards Support regular data audits and cleanup initiatives to maintain high data quality and integrity across the region Assist in identifying and resolving data discrepancies working closely with relevant teams to implement corrective actions Contribute to the ongoing development and implementation of global data governance policies and procedures Recommends process and technology changes to ensure long-term remediation of any audit findings The Ideal Candidate Experience 3-5 years in HR operations HR administration or an HR shared services environment with a focus on data management or service delivery Demonstrated experience interacting with and or managing aspects of an outsourced service provider relationship Strong analytical and problem-solving skills with a keen eye for detail and accuracy in data Process-savvy with a desire to understand end-to-end workflows and identify opportunities for optimization Tech-savvy with experience using HRIS systems Workday strongly preferred and ideally HR ticketing systems e g ServiceNow Proficiency with G-Suite particularly G-Sheets Excellent communication and interpersonal skills with the ability to effectively collaborate with diverse internal and external stakeholders Ability to work independently prioritize tasks and manage multiple complex issues simultaneously Proactive inquisitive and a strong desire for continuous learning and improvement English Full professional proficiency is required What We Offer Ability to work remote Competitive compensation and benefits package Total Rewards to support your career and wellbeing Professional development and growth opportunities Category Human Resources