Area Operations Lead

6 days ago


erode, India beBeeServiceDelivery Full time

Job RoleOur company is seeking a highly skilled Service Delivery Manager to lead our service operations in the assigned area. The successful candidate will be responsible for managing end-to-end service delivery, ensuring timely and quality results.Key ResponsibilitiesDevelop and implement strategies to improve service KPIs such as TAT, FTR, NPS, and customer satisfaction scores.Ensure adherence to established service processes, warranty guidelines, and company standards.Service Partner & ASC ManagementThe ideal candidate will have experience in appointing, onboarding, and managing Authorized Service Centers in the region.Train and support service partners, technicians, and field teams regularly to enhance their skills and knowledge.Conduct periodic audits of ASCs to ensure process compliance and performance effectiveness.Customer Support & Escalation HandlingThe Service Delivery Manager will act as the point of contact for escalated customer complaints in the region.Coordinate with internal teams (Quality, R&D, Logistics, Sales) to resolve issues efficiently.Follow up proactively to maintain high customer satisfaction levels.RequirementsTo succeed in this role, you will need:Strong leadership and communication skills.Ability to analyze complex data and make informed decisions.Experience in service management and customer support.BenefitsWe offer a competitive compensation package, opportunities for growth and development, and a dynamic work environment.How to ApplyIf you are a motivated and experienced professional looking for a new challenge, please submit your application.


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