Operations Team Manager

7 days ago

bangalore, India beBeeLeadership Full time

Job Position OverviewThe Operations Team Lead is a pivotal role responsible for the overall performance of the team.Upselling background is highly desirable.Key performance indicators include Attrition, Shrinkage, CSAT, Quality, FCR, and NPS metrics management.Exceptional situations require prompt query resolution with escalation when necessary.Performance reports are compiled and published on regular frequencies.Meetings are coordinated with other team leaders, trainers, and managers to discuss process impediments and needed resources. Ideal candidates provide a clear vision of process objectives, motivate team members, create an environment of trust, open communication, creative thinking, and cohesive teamwork. They facilitate problem-solving and collaboration, conduct quality analysis on listings processed by moderators, and focus on accelerating team performance.Essential Skills and Qualifications:Effective leadership and team management skills.Excellent communication and interpersonal skills.Ability to analyze complex data and make informed decisions.Proven track record in managing multiple priorities and deadlines.Strong problem-solving and conflict resolution skills.Benefits:A competitive salary and benefits package awaits the successful candidate.Other Requirements:Applicants must be able to work effectively in a fast-paced environment and adapt to changing priorities.

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