Manager – Retail Operations Team

Ready to build the future with AI At Genpact we don t just keep up with technology we set the pace AI and digital innovation are redefining industries and we re leading the charge Genpact s AI Gigafactory our industry-first accelerator is an example of how we re scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges If you thrive in a fast-moving innovation-driven environment love building and deploying cutting-edge AI solutions and want to push the boundaries of what s possible this is your moment Genpact NYSE G is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally Through our deep business knowledge operational excellence and cutting-edge solutions - we help companies across industries get ahead and stay ahead Powered by curiosity courage and innovation our teams implement data technology and AI to create tomorrow today Get to know us at genpact com and on LinkedIn X YouTube and Facebook Inviting Applications for the role of Manager - Retail Operations Team In this role the incumbent will support retail space optimization efforts to enhance customer experience drive sales and ensure efficient product placement The role requires a detail-oriented professional with expertise in space planning floor planning and retail operations The incumbent will work closely with cross-functional teams assist in data analysis and contribute to the implementation of strategies that maximize the use of physical retail spaces while ensuring seamless execution of merchandising initiatives Responsibilities Space Planning Planogramming Assist in designing and implementing optimized store layouts using space planning software tools Support the development and delivery of planograms across various departments to improve product visibility and sales Help assign store assortments to planograms POGs to ensure alignment with the client s presentation objectives and store layout Floor Planning Store Layout Optimization Assist in executing the client s business strategies related to space planning store layout and supply chain tools Maintain and update centralized records of store layouts to ensure optimal space utilization and consistency across locations Identify and help reduce discrepancies between recommended and actual store space by implementing efficient planning practices Use data analytics to support decisions regarding product assortment and shelf space optimization in alignment with the client s sales objectives Collaborate with the retail and design teams to assist in creating effective floor plans that reflect the brand s identity and enhance customer engagement Operations Support Team Collaboration Support the team in delivering retail space planning and optimization initiatives for the client Assist in monitoring SLAs business performance metrics and customer satisfaction levels Help manage day-to-day operational activities ensuring smooth execution of processes and timely issue resolution Contribute to staffing and hiring processes by assisting in identifying resource needs and supporting onboarding activities Support performance tracking competency development and career progression initiatives within the team Cross-Functional Coordination Work closely with store managers marketing teams and operations teams to support the execution of space planning and merchandising initiatives Assist in coordinating communication between internal teams and external stakeholders to ensure smooth execution of retail strategies Gather insights from the client s business teams and contribute to reporting updates and process improvements Qualifications We Seek in You Minimum Qualifications Skills Bachelor s or Master s degree in Retail Management Operations Architecture Civil Engineering or related fields Prior experience in retail operations space planning or store layout optimization Preferred Qualifications Skills Strong analytical skills and ability to support data-driven decision-making Good organizational and prioritization skills to manage multiple tasks effectively Proactive approach with attention to detail and a strong work ethic Ability to adapt to different work environments and schedules as required Strong problem-solving communication and collaboration skills Familiarity with space planning tools like JDA Blue Yonder Relex Solutions Nexgen Dotactiv Apollo Retail or similar platforms Proficiency in Microsoft Excel Power BI Tableau and other data visualization tools Why join Genpact Lead AI-first transformation - Build and scale AI solutions that redefine industries Make an impact - Drive change for global enterprises and solve business challenges that matter Accelerate your career Gain hands-on experience world-class training mentorship and AI certifications to advance your skills Grow with the best - Learn from top engineers data scientists and AI experts in a dynamic fast-moving workplace Committed to ethical AI - Work in an environment where governance transparency and security are at the core of everything we build Thrive in a values-driven culture - Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the 140 000 coders tech shapers and growth makers at Genpact and take your career in the only direction that matters Up Let s build tomorrow together Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training