Guest Experience Specialist

2 weeks ago


nashik, India beBeeCustomerCentric Full time

Reservations Agent Job DescriptionThis is a remote position that requires strong communication skills and a commitment to delivering outstanding guest experiences.Job Responsibilities:Process refund requests and resolve billing discrepancies in accordance with company policies.Handle guest inquiries, concerns, complaints, and disputes with empathy, professionalism, and active listening.Provide recommendations for local attractions, dining, and experiences to enhance guest satisfaction.Identify opportunities to improve reservation processes and guest experience.Ensure full compliance with company policies and procedures.Key Skills:Exceptional customer service skillsStrong communication and interpersonal skillsAbility to work independently and as part of a teamProficiency in handling cash and operating a point-of-sale systemFamiliarity with hotel management systems and softwareBenefits:Competitive salary and benefits packageOngoing training and development opportunitiesOpportunity to work with a dynamic and growing company



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