Operational Process Expert

1 week ago

vadodara, India beBeeOperations Full time

Business Operations AnalystThe Business Operations Analyst supports client business processes and activities to ensure timely and high-quality deliverables. This role combines best-in-class operational and analytical skills with strong problem-solving and communication abilities to drive project success, solving complex business problems.Ability to understand and clearly communicate client business issues, operating business rules, data, and standard operating procedures.Understand, execute, and suggest improvements to pre-defined operational processes.Implement process improvements in operational processes and strive to identify such opportunities working with Senior Analysts.Remain current on new tools, techniques, and working models to continually improve/enhance processes and design for quick adoption.Develop a strong understanding of operational processes, data, tools & technology to effectively translate business to technology & vice versa.Build subject matter expertise over a period of time and apply it to operational processes.Apply quality checks and validations on all deliverables and report back results.Execute defined operational models for clients with standard operating procedures, quality assurance, quality checks, governance criteria, roles, and responsibilities and assist the Senior Analyst to define newer, more efficient models including detailed documentation.Coordinate with multiple stakeholders (across different time-zones) of the operational process to ensure smooth delivery to clients per pre-existing timelines.Assist the engineering team to implement new operational procedures and/or improvements to existing operational procedures by providing knowledge about operations and testing the modified procedures.Test new/updated operational procedures to ensure fidelity.Coordinate multiple tasks to produce high-quality results.Work on multiple client tasks, strengthening analytical, task management, and communication skills.Collaborate with internal teams to provide all-round value.Keep track of unplanned internal & client tasks stemming from operational projects.Carry out secondary research as needed.QualificationsBachelor's degree in Computer Science, Electronics/Communication, Electrical Engineering, or related fields.1 – 2 years of experience using data mining languages/tools like SQL (for analysts). Exposure to stored procedures is a plus.Experience in Pharmaceuticals, Managed Markets Consulting, or Analytics Consulting with broad-based experience in managed care and/or analytics will be an advantage.Experience having worked with people in different time-zones.Experience leading the delivery of analytic results to clients (internal or external).Preferred QualificationsMasters in these disciplines OR MBA/PGDM/Equivalent.Product development/management/operations experience preferred.

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