Expert, Process Governance

Job DescriptionJob Purpose:  Drive and support business transformation by leveraging in-depth subject matter expertise in respective areas of Operations. This with end-client and End-to-End process in mind  SPOC for technical and system related queries and concerns raised by the Delivery/Execution/NOC/ROC teams.  SPOC for new process and new product related queries and concerns raised by the Delivery/Execution/NOC/ROC teams.  Extension of Enablement in the NOC (per function) to act as SPOC, as first level support on all BAU topics/queries  Create the right transparency on NOC needs and health  Strengthen and grow the NOC teams and knowledge and support to make NOCs more self-sufficient  Job Responsibilities:  Tools & Process design: GoTo person for questions and inquiries related to respective expertise area  Tools & Process design: Continuously seek for automation opportunities, deploy automation & innovation initiatives  Tools & Process design: Engage with PL & Tech, Dsci on tools requirements, tools design, testing and sign off  Tools & Process design: Serve as a change agent to improve business processes and implement changes  Global and regional programs: Actively support new (global, regional) business initiatives  Global and regional programs: Lead / Support growth and regional initiatives in the NOC in close alignment with Enablement / Activation / Innovation  Drive compliance: Design compliance metrics, organize compliance tracking and drive compliance  Drive Compliance: drive compliance to global standards by leveraging country quality and efficiency metrics  Drive compliance: Define, maintain and improve global SOP/Guidelines.  Grow knowledge: Actively support end user / execution team knowledge grow by providing training, documentation and by creating other learning opportunities  Grow knowledge: Create a positive learning environment to promote area knowledge and help build future area experts  Grow knowledge: Create/Review/Sign-off training materials.  QualificationsRole Requirements  3 - 5 years of experience in an operations environment, SampleDB and TP with knowledge of DV and DP  Demonstrated ability to lead change  Ability to solve challenging problems  Experience working in a multi-country, multi-lingual operational environment  Good level of CIP Factory e2e knowledge, to include Inputs, Outputs, different data sources / deliverables etc  Ability to work effectively and collaboratively across functions, departments, geographies and cultures - Team player  1-3 years of quantitative analysis work experience, handling, manipulating and analyzing data.  Strong technical skills  Programming experience R, Visual Studio, Python  Strong project management and organizational skills  Ability to work in multiple projects at the same time  Proven communication, interpersonal skills and high energy  Ability to adapt and reaction until possible changes in projects  Excellent customer service abilities  Common business language knowledge (English): speaking and writing with fluency. Specifically, the ability to write specifications for IT interpretation and deliver efficient training to end users  Willingness to travel is expected  Additional Information Our Benefits Flexible working environment Volunteer time off LinkedIn Learning Employee-Assistance-Program (EAP) About NIQ NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population. For more information, visit NIQ.com Want to keep up with our latest updates? Follow us on: LinkedIn  | Instagram  | Twitter  | Facebook Our commitment to Diversity, Equity, and Inclusion At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence.  All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the