Expert (statistical Operations)

Location - Vadodara Gujarat Full time Onsite Expert Reports to Operations Manager is accountable for the implementation and improvements of operational processes and standards in the country including quality performance and issue resolution while driving an ongoing improvement Drive an on-going focus and improvement in Right First Time delivery to contribute to client satisfaction Responsibilities Responsible in ensuring the quality performance monitoring reporting and analysis of respective Operations department Participation in quality improvement plans such as Quality Walk Quality Focus Meetings Root Cause Analysis activities and Operational Excellence programs when require Work with the quality team on first time right and cycle time reporting alongside with operations team to identify focus areas Ensure appropriate communication and escalation of issues to relevant senior stakeholders Providing expert advice to BAU team on difficult queries ensure sufficient workaround or testing is done before escalating to Enablement team Manage close links with Enablement and Ops leaders to ensure quality and delivery standards are met exceeded alongside with high levels of customer satisfaction on product content Understanding and execution on financial administration including invoicing counter invoicing cash collection Qualifications Minimum of 3 - 4 years of experience in operations Extensive knowledge of operational processes systems and SOPs Strong communication skills and the ability to communicate requirements clearly to stakeholders within and outside of Operations - ability to translate technical detail as required for audience Common business language knowledge English speaking and writing with fluency Problem-solving ability to understand and analyze data Ability to train and to explain technical elements to different stakeholders Ability to monitor activities a good understanding of KPIs Process-driven - ability to define and refine processes to ensure continual improvement in quality and on-time delivery Proven organizational skills Presentation skills Process improvement methodologies Project management skills - ability to accurately scope project requirements manage stakeholder expectation Bachelor s Any Graduate preference given to Mathematics Statistics Economics Commerce BBA Master s degree Commerce Statistics Mathematics or a related field Exposure to SQL Python and ML AI and working with large datasets Additional Information Our Benefits Flexible working environment Volunteer time off LinkedIn Learning Employee-Assistance-Program EAP About NIQ NIQ is the world s leading consumer intelligence company delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth In 2023 NIQ combined with GfK bringing together the two industry leaders with unparalleled global reach With a holistic retail read and the most comprehensive consumer insights-delivered with advanced analytics through state-of-the-art platforms-NIQ delivers the Full View TM NIQ is an Advent International portfolio company with operations in 100 markets covering more than 90 of the world s population For more information visit NIQ com Want to keep up with our latest updates Follow us on Our commitment to Diversity Equity and Inclusion At NIQ we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve We believe that embracing a wide range of perspectives drives innovation and excellence All employment decisions at NIQ are made without regard to race color religion sex including pregnancy sexual orientation or gender identity national origin age disability genetic information marital status veteran status or any other characteristic protected by applicable laws We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact To learn more about our ongoing efforts in diversity and inclusion please visit the