Expert, Process Governance

Job Description Job Description Job Purpose: - Drive and support business transformation by leveraging in-depth subject matter expertise in respective areas of Operations. This with end-client and End-to-End process in mind - SPOC for technical and system related queries and concerns raised by the Delivery/Execution/NOC/ROC teams. - SPOC for new process and new product related queries and concerns raised by the Delivery/Execution/NOC/ROC teams. - Extension of Enablement in the NOC (per function) to act as SPOC, as first level support on all BAU topics/queries - Create the right transparency on NOC needs and health - Strengthen and grow the NOC teams and knowledge and support to make NOCs more self-sufficient Job Responsibilities: - Tools & Process design: GoTo person for questions and inquiries related to respective expertise area - Tools & Process design: Continuously seek for automation opportunities, deploy automation & innovation initiatives - Tools & Process design: Engage with PL & Tech, Dsci on tools requirements, tools design, testing and sign off - Tools & Process design: Serve as a change agent to improve business processes and implement changes - Global and regional programs: Actively support new (global, regional) business initiatives - Global and regional programs: Lead / Support growth and regional initiatives in the NOC in close alignment with Enablement / Activation / Innovation - Drive compliance: Design compliance metrics, organize compliance tracking and drive compliance - Drive Compliance: drive compliance to global standards by leveraging country quality and efficiency metrics - Drive compliance: Define, maintain and improve global SOP/Guidelines. - Grow knowledge: Actively support end user / execution team knowledge grow by providing training, documentation and by creating other learning opportunities - Grow knowledge: Create a positive learning environment to promote area knowledge and help build future area experts - Grow knowledge: Create/Review/Sign-off training materials. Qualifications Role Requirements - 3 - 5 years of experience in an operations environment, SampleDB and TP with knowledge of DV and DP - Demonstrated ability to lead change - Ability to solve challenging problems - Experience working in a multi-country, multi-lingual operational environment - Good level of CIP Factory e2e knowledge, to include Inputs, Outputs, different data sources / deliverables etc - Ability to work effectively and collaboratively across functions, departments, geographies and cultures - Team player - 1-3 years of quantitative analysis work experience, handling, manipulating and analyzing data. - Strong technical skills - Programming experience R, Visual Studio, Python - Strong project management and organizational skills - Ability to work in multiple projects at the same time - Proven communication, interpersonal skills and high energy - Ability to adapt and reaction until possible changes in projects - Excellent customer service abilities - Common business language knowledge (English): speaking and writing with fluency. Specifically, the ability to write specifications for IT interpretation and deliver efficient training to end users - Willingness to travel is expected Additional Information Our Benefits - Flexible working environment - Volunteer time off - LinkedIn Learning - Employee-Assistance-Program (EAP) About NIQ NIQ is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insightsdelivered with advanced analytics through state-of-the-art platformsNIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world's population. For more information, visit NIQ.com Want to keep up with our latest updates Follow us on: LinkedIn | Instagram | Twitter | Facebook Our commitment to Diversity, Equity, and Inclusion At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion