Customer Success Manager
2 days ago
Job Title:- Customer Success Manager- West and South Region
Work Location:- Mumbai
Division/Department:- Sales
Experience:- 12 to 15 Years
Education:- B.Tech/B.E./M.Tech in Electronics and Communication or Electricals or relevant field
Note:- Candidate must be from Access Control/IBMS/CCTV/Intrusion Detection industry Only
Job Description:-
We are seeking a highly motivated and experienced Customer Success Manager to oversee our
operations in the West and South regions. This individual will play a critical role in ensuring
customer satisfaction and driving the success of our sales initiatives in these regions.
Key Responsibilities:
1.Customer Relationship Management:
- Develop and maintain strong relationships with existing and prospective customers.
- Serve as the primary point of contact for clients in the West and South regions.
- Ensure customers' needs and expectations are met and exceeded.
2.Technical Support:
- Provide technical guidance and support to customers.
- Work closely with the technical support and projects team to resolve customer
issues and concerns.
- Ensure timely and effective resolution of customer inquiries.
3. Training and Education:
- Conduct training sessions for customers on IDCUBE products and solutions.
- Educate customers on the best practices for using IDCUBE systems.
4. Market Analysis:
- Stay updated on industry trends, competitive landscape, and customer needs.
- Provide feedback to the product development team to enhance IDCUBE's offerings.
5. Reporting and Documentation:
- Prepare regular reports on customer interactions, team performance, and market
insights.
- Maintain accurate and up-to-date records of customer information and interactions.
Detection industry.
- Strong technical background with the ability to understand and communicate complex
technical concepts.
- Proven track record of achieving sales targets and driving customer success.
- Excellent communication, interpersonal, and presentation skills.
- Ability to work independently and as part of a team.
- Willingness to travel within the West and South regions as required.
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