Customer Success Manager
2 days ago
Why are we hiring for this role?
Due to continued growth, the Customer Success team is expanding, and we require a new Customer Success Manager to join our high-performing team to onboard and enable our customers. The ideal candidate will be experienced in leading customer interactions with a technical background, strong communication skills, and able to actively listen and problem-solve to provide clear advice and effective solutions. This role currently reports to the Manager, Customer Success EMEA
What will you accomplish?
Onboard and enable UpGuard customers to optimize their usage and integration with existing systems to achieve technical and business goals. Understand your customer's business in-depth, identify gaps and how they are going to be successful using UpGuard, provide best practice recommendations, resources, success plans, and customer-specific training . Engage customers proactively to help them get the most out of UpGuard from day one and continue to drive engagement throughout their journey. Translate your customers’ requirements by understanding their risk management frameworks to offer a tailored solution on how best they can utilize UpGuard. Proactively monitor security ratings and metrics health score, usage), addressing potential risks and improvement areas Advocate for the customer by providing updates to internal teams on customer perspectives, risks, strategic insights, issue resolution activities. Collaborate with internal teams to identify opportunities for upselling or cross-selling additional products and services to our customers.
What do we need from you?
Degree in computer science, information technology, or a related field 2+ years' experience in technical account management, customer success, solutions consulting role within the cybersecurity industry. Experience working within the Cyber Security industry OR working as a technical infrastructure support engineer. Strong understanding of cybersecurity concepts, technologies, and best practices. Demonstrated ability to manage customer portfolio, manage multiple customers simultaneously, prioritize tasks, meet deadlines, and ultimately grow and retain your accounts. Exceptional command of the English language, both in written and spoken communication. Effective collaborator with the ability to seamlessly interface across diverse internal teams, embodying a strong team-player ethos. Highly motivated and inquisitive, characterized by an unwavering commitment to personal and professional growth. Experience with tools like ChurnZero, CRMs Hubspot), Gong, and collaboration tools such as Asana, Notion and Slack.
What would give you an edge?
Experience as an information technology, security, or GRC professional Certifications such as Network+,Security+, CISSP, CISM, CISA are a bonus
What's in it for you?
100% Remote Opportunity Impact: Influence the direction and design of projects that push the boundaries of your field and see the impact of your work daily. Be part of an energetic team: Our team is highly collaborative, fostering a positive work environment that encourages creativity and innovation. We value work-life balance: We recognise the importance of maintaining balance and provide a supportive work environment that allows you to prioritize your personal life and well-being. Generous reward: We offer a competitive salary + equity . Great perks: You won’t find table tennis tables or office mandates - we prefer to offer perks that support your overall well-being - including a lifestyle allowance, well-being program, WFH budget, personal learning & development budget, generous leave benefits, and plenty more #LI-KS1UpGuard is a Certified Great Place to Work® in the US, Australia, UK and India, establishing its position as a leading global technology employer. 99% of team members agree that UpGuard is a great place to work, apply now to find out whyAs an Equal Employment Opportunity and Affirmative Action Employer, qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.For applications to positions in the United States, please note, at this time we can only support hiring in the following US states: CA, MD, MA, IL, OR, WA, CO, TX, FL, PA, LA, MO, DC or NV .-
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