Area Service Operations Manager

2 weeks ago

tiruppur, India beBeeService Full time

Job Title: Area Service InchargeThe primary objective of this role is to ensure the seamless operation of service centers. This involves effectively managing partners and technicians, providing excellent customer service, leading a team, and maintaining cost control.Key Responsibilities:Partner & Technician Management: Identify, onboard, certify, and evaluate partners/technicians performance based on established standards.Ensure Availability and Manage Upgrades or Terminations:This role requires establishing and maintaining the upkeep of service centers, fostering collaboration with store managers and sales teams for service operations, ensuring customer satisfaction to prevent issue escalation, motivating and managing a team of service center and care center personnel, and overseeing the flow of incoming calls for on-site support services.The ideal candidate will possess exceptional communication and leadership skills, enabling them to mentor and counsel engineers as needed. They will also be responsible for providing necessary skills/training to team members based on needs and gaps, and ensuring that care center personnel work in sync to support walk-in customers.

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    tiruppur, India beBeeService Full time

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    tiruppur, India beBeeOperations Full time

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    tiruppur, India beBeeOperations Full time

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    tiruppur, India beBeeLeader Full time

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    tiruppur, India beBeeOperational Full time

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