Customer Relationship Associate

3 days ago


haryana, India beBeetelecaller Full time

Job Description:We are seeking a skilled Customer Relationship Associate to join our team in Gurugram. The role involves making outbound calls, handling inquiries, guiding students/parents, updating records, and supporting the admissions/sales team.Key Responsibilities:Make outbound calls to leads, students, or parents as per daily targets.Follow up on inquiries and maintain consistent communication.Provide information about courses, services, programs, or offerings.Update CRM with call status and lead activity regularly.Track follow-ups and ensure timely callbacks.Share qualified leads with the admissions or sales team.Handle incoming queries and provide accurate information.Maintain a polite, professional tone with all callers.Coordinate with the admissions/sales team for lead updates.Assist in scheduling counseling sessions or meetings when required.Share daily/weekly call reports.Assist with campaigns, outreach efforts, and event calling lists.Maintain data accuracy and confidentiality.Requirements:1–3 years of telecalling or customer service experience (education sector preferred).Strong communication skills in English and Hindi.Confident, polite, and persuasive speaking skills.Basic computer skills (Google Sheets/CRM).Ability to meet daily/weekly calling targets.Comfortable working onsite in Gurugram.Work Schedule:6 days working (Monday to Saturday)Office location: Gurugram



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