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Customer Relationship Officer

2 months ago

delhi, India Bandhan Bank Full time

This role would be responsible for developing, and expanding the Customer base, by providing unique, fair and optimum solutions considering the evolving needs of our customers. As a CRO one should understand the fundamental drivers of the market, business, customers, and competitors. Your insight is critical to making the right decisions in the pursuit of long-term customer and business value.

Responsibilities:
Expand and develop the customer base by onboarding new customers
CRO would be required to continuously understand the evolving customer preferences, market trends and identify new opportunities of growth of your portfolio.
Partner with customers through their life-cycle and offer suitable products and services based on their financial needs
Formulate sales strategies, tap into cross-selling and upsell opportunities, to ensure maximum customer reach.
Key accountabilities include customer feedback and defined business outcomes.
Build a short/medium/long-term sales pipeline per market opportunities
Formulate sales strategies, tap into cross-selling and upsell opportunities, to ensure maximum customer reach.

Experience :

Should have an ability to build relationships and understand banking requirements
Orientation to learn about various products and financial offerings
Orientation to build and develop customer relationships
Strong communication (both oral and written) and negotiation skills
Should have an orientation to learn