Production Support Manager
1 month ago
We operate the largest private independent nationwide shared ATM network in India.Do processing for the world’s largest payment network for prepaid mobile top-up; andOperate one of the largest global money transfer networks in the world.
Euronet Inc. headquartered in Kansas, USA, is a leading global electronic payments provider and distributor, that provides convenient and safe financial transaction services to consumers and businesses worldwide.Euronet has built a unique network of networks that creates a powerful presence in every level of the global payments value chain.
Position: Manager / CM / AGM - Production SupportLocation: ThaneTotal Years of Experience: 13 to 25 Years
Roles & Responsibilities:Lead and prioritize the Application Support team’s workload.Manage and Own the Problem Management Process.Develop, co-ordinate and promote the effective functioning of problem management activities across all EN Product Suites.Contribute to the planning of application/infrastructure releases and configuration changes.To examine potential areas for Service Improvement and raise proposals with the Program Manager.Provide technical leadership.Provide input to application/infrastructure scalability.Interact with internal teams and external3rd party vendors to trouble shoot and resolve complex problems.Design appropriate metrics for reporting on key performance and quality indicators, particularly in terms of in-depth trend analysis.Maintain application monitoring, performance tuning and testing.Provide input to administering and maintaining all production and internal environments.Provide input to the implementation, backup and roll-back plans.Ensure there are robust procedures and processes within the application support function.Follow appropriate departmental and company procedures and policies (i.e. change control, security and auditing, release, configuration, problem and incident management).Maintain good working relationships with internal departments as well as 3rd party vendors and hosting providers.Design, prepare and conduct training relating to Problem Management and the appropriate usage of the Support Management Service.Provide timely and export advice on emerging trends and issues affecting Service Delivery and Support. Develop strategies to allow Application Support to manage resultant problems.Personal Attributes:Strong customer service and support focus with a desire to deliver a high-quality service.Self-motivated and highly professional with ability to lead and take ownership and responsibility.Ability to multi-task, work under pressure and tight deadlines.A desire to learn and improve skills and knowledge.Fast learner, energetic and enthusiastic Team player.
Functional Skills and Experiences:Experience leading technical support teams (Onsite would be added advantage)7+ years’ experience in a hands-on application support Lead/Manager role in ATM Switching / Banking Domain.Extensive problem solving and debugging skills.Ability to independently apply production upgrades and support the products and technologies.Experience in providing services to agreed SLA’s and OLA’s.Experienced in Problem and Incident Management.Experience with working in an ITIL environment.Excellent interpersonal and communication skills.Flexible working outside of core business hours at short notice.
Technical Skills and Experiences:Experience with supporting multiproduct environment.Experience in supporting and administering ATM Switch / Card Management / WEB based banking System.Experience with supporting Java applications and an understanding of web technology.Knowledge of AS400 environment will be an Added advantage.Knowledge of SQL for generating ADHOC reports as per business requirements.
Personal and Team Development:Share / spread knowledge with team members as well as internal teams (client services, service desk, development).Pro-active in maintaining and increasing the teams and your own technical knowledge.
References:
-
Production Support Manager
1 month ago
thane, India Euronet Full timeEuronet Worldwide is a NASDAQ listed transactions and payments processing major with strong presence in North America, Europe, Middle East, India, and the Asia-Pacific regions. Today we are one of the world’s foremost providers of electronic payment and transaction processing solutions for financial institutions, retailers, service providers and individual...
-
Production Support Manager
4 weeks ago
thane, India Euronet Full timeEuronet Worldwide is a NASDAQ listed transactions and payments processing major with strong presence in North America, Europe, Middle East, India, and the Asia-Pacific regions. Today we are one of the world’s foremost providers of electronic payment and transaction processing solutions for financial institutions, retailers, service providers and individual...
-
Production Support Manager
1 month ago
thane, India Euronet Full timeEuronet Worldwide is a NASDAQ listed transactions and payments processing major with strong presence in North America, Europe, Middle East, India, and the Asia-Pacific regions. Today we are one of the world’s foremost providers of electronic payment and transaction processing solutions for financial institutions, retailers, service providers and individual...
-
Product Support
6 months ago
Thane, India TIGI HR SOLUTION Full timeDevelop and maintain a product roadmap that aligns with the company's overall business goals and vision. Study, Analyse Product market and create niche for company’s product. Work closely with cross-functional teams, including developers, designers, and marketers, to ensure that the product meets customer needs and business goals. Define and prioritize...
-
Sales Support Executive
1 month ago
Wagle Estate, Thane, Maharashtra, India Eco Support Pvt. Ltd. Full time**Responsibilities**: 1. **Enquiry Handling**: Respond to customer queries for solid waste management solutions. 2. **Proposal Prep**: Draft techno-commercial offers tailored to client needs. 3. **Order Processing**: Create and manage sales orders, ensuring smooth processing. 4. **Support & Coordination**: Provide pre - and post-order customer support,...
-
Product manager
3 weeks ago
Thane, India TIGI HR Full timePosition- Product Manager Experience- 3-5 years Salary- INR 65,000-70,000/-per month fixed Location- Thane (Mumbai) Responsibilities: • Project Coordination: Collaborate with the development team, clients, and product managers to ensure projects are on track with their development cycle and timelines. Act as a liaison between stakeholders to...
-
Product manager
4 weeks ago
Thane, India TIGI HR Full timePosition- Product ManagerExperience- 3-5 yearsSalary- INR 65,000-70,000/-per month fixedLocation- Thane (Mumbai)Responsibilities:• Project Coordination: Collaborate with the development team, clients, and product managers to ensure projects are on track with their development cycle and timelines. Act as a liaison between stakeholders to facilitate clear...
-
Product Manager
4 weeks ago
thane, India TIGI HR Full timePosition- Product ManagerExperience- 3-5 yearsSalary- INR 65,000-70,000/-per month fixedLocation- Thane (Mumbai)Responsibilities:• Project Coordination: Collaborate with the development team, clients, and product managers to ensure projects are on track with their development cycle and timelines. Act as a liaison between stakeholders to facilitate clear...
-
Product Manager
4 weeks ago
Thane, India TIGI HR Full timePosition- Product Manager Experience- 3-5 years Salary- INR 65,000-70,000/-per month fixed Location- Thane (Mumbai) Responsibilities: • Project Coordination: Collaborate with the development team, clients, and product managers to ensure projects are on track with their development cycle and timelines. Act as a liaison between stakeholders to...
-
Application Production Support for Internet and
2 months ago
Thane, India C-Edge Technologies Full timeSR NO: 7 Key Responsibilities: 2) Collaborate with development teams to resolve defects, implement fixes, and deploy releases. 3) Provide 24/7 on-call / Physical support for critical production issues. 5) Conduct root cause analysis and implement preventive measures. 6) Collaborate with cross-functional teams (Infrastructure, Security, and Business). 7)...
-
Product Manager
1 month ago
Thane, India NAYAN Full timeRole Overview: NAYAN is looking for an innovative and strategic Product Manager to join our team. This role will be pivotal in defining, developing, and executing our product vision, working closely with cross-functional teams to build solutions that address real-world challenges. The ideal candidate will have a strong understanding of user needs, a passion...
-
Customer Service Representative
6 months ago
Thane, India Eco Support Pvt. Ltd. Full timeAddressing enquiries for solid waste management - Preparation of techno-commercial offers for products - Back office, site co-ordination & troubleshooting - Providing pre and post order customer support - Sales Order creation - Co-ordination with various departments for order execution - Preparing product presentation for customers - Participation in...
-
Proposal Executive
6 months ago
Thane, India Eco Support Pvt. Ltd. Full timeAddressing enquiries for solid waste management - Preparation of techno-commercial offers for products - Back office, site co-ordination & troubleshooting - Providing pre and post order customer support - Sales Order creation - Co-ordination with various departments for order execution - Preparing product presentation for customers - Participation in...
-
Customer Service Representative
2 weeks ago
Thane, India Eco Support Pvt. Ltd. Full timeAddressing enquiries for solid waste management - Preparation of techno-commercial offers for products - Back office, site co-ordination & troubleshooting - Providing pre and post order customer support - Sales Order creation - Co-ordination with various departments for order execution - Preparing product presentation for customers - Participation in...
-
Product Manager-Cross Sell
5 months ago
Thane, India IDFC FIRST Bank Full timeRole/ Job Title: Product Manager Function/ Department: TURBO Cross Sell Job Purpose: The role entails for implementation and maintaining cross sell products and managing the digital journeys of Cross sells product in various platforms, taking launches to closure with effective project management, evaluation of journey enhancement and drive towards...
-
Product Manager
5 months ago
Thane, India Avantor Full timeThe Opportunity: . The Opportunity To grow the laboratory chemicals sales of J.T Baker, VWR and Rankem & increase profitability through market exploration, new applications, new product introduction, innovative ideas, value addition, preparing return on investment analysis, process improvement, cost efficiency, aligning marketing campaigns/plans to...
-
Product Quality Manager M3 Hub
6 months ago
Thane, India Siemens Limited Full timeSmart infrastructure from Siemensmakes the world a more connected and caring place – where resources are valued,where impact on the world is considered, where sustainable energy is delivered reliablyand efficiently. It provides the flexible infrastructure to allow society toevolve and respond to changing conditions. Technology and the ingenuity ofpeople...
-
Sales & Marketing Executive
6 months ago
Thane, India Eco Support Pvt. Ltd. Full timeSupporting sales to achieve targets in terms of Technical & commercial support - Product presentations to customers - Participation in marketing activities & identify marketing strategies - Strong understanding of B2C businesses - Well acquainted with environment Technology/ terms, site coordination & troubleshooting when required - Readiness for regional...
-
Product manager
6 days ago
Thane, India 5paisa Full timeProduct Manager - Customer OnboardingAbout us:Embark on a fintech journey like never before with 5paisa. We're not just redefining finance; we're rewriting the rules. Join us at the forefront of innovation, where your career is a thrilling adventure in the future of fintech. With cutting-edge tech, transparent transactions, and user-centric design, 5paisa is...
-
Brillio - Manager - Operations - IT Support
4 weeks ago
Thane, India Brillio Technologies Pvt. Ltd Full timeSkill: Operations Manager. Location: Chennai/Thane.Preferred Immediate to 15 days joiners. Mode: WFO.- Previous experience in Managing day-to-day application support operations of the 24x7 L1 and L2 team in delivering high efficiency and productivity.- 5 years leading payment gateway systems and managing global teams and Works with the global Operations team...