Brillio - Manager - Operations - IT Support

2 months ago

Thane, India Brillio Technologies Pvt. Ltd Full time

Skill: Operations Manager.

Location: Chennai/Thane.

Preferred Immediate to 15 days joiners.

Mode: WFO.

- Previous experience in Managing day-to-day application support operations of the 24x7 L1 and L2 team in delivering high efficiency and productivity.

- 5 years leading payment gateway systems and managing global teams and Works with the global Operations team on cross-region (APAC), and cross functional team.

- Experience in Hands-on handling merchant queries, customer requests assignment based on priority, working closely with agents in resolving dependency, blockers, identifying productivity improvement possibilities.

- Expert knowledge in terms of PM methodologies, PM processes in project execution and project management.

- Proven track of leading at least 20+ FTE's.

- Develop and lead a team of supervisors and agents and conduct performance reviews.

- Be Multitasking and working in a fast-paced environment.

- Broad intercultural experience and excellent verbal and written communication skills.

- Good to have in handling international (APAC) callers.

- Previous experience interacting with customer executives and managing escalations.

- Strong technical skills in using ticketing tool, logging tool, Monitoring tool, Query Analyzer, basic understanding of Java and API calls, Knowledge of ITIL (Problem/Incident/Change Management).

- Proficiency in managing TAT/SLA driven service engagement, cost improvement initiatives, best practices, reporting and processes, automation opportunities and interface management cross-function.

- Proven proficiency of Core Competencies (Results driven, Team Player, Change Orientation, Customer Focus and Self Awareness) on an excellent level.

- Strive for operational excellence by achieving results beyond expectation.

- Must be able to influence teams without a direct reporting structure.

- Ability to integrate people, to resolve conflicts.

- Consistency in conducting regular meetings with client to review the performance and address concerns.

(ref:iimjobs.com)

  • Operations Team Member-support Services-operations

    3 months ago

    Thane, India Kotak Mahindra Full time

    **Operations Team Member -Support Services-Operations** - Develop and implement an IAM program with policies and procedures. - Monitor compliance with policies, regulations, and customer requirements. - Perform risk assessments and audits. - Investigate incidents and recommend corrective actions.

  • Operations Manager, Operations Manager

    3 weeks ago

    Thane, India myGwork Full time

    This job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DESCRIPTION:Job Title: Operations ManagerJob Description:A strategic and people leader and a large team, the Ops Manager of Amazon INFC is empowered with complete operations...

  • Operations manager

    2 weeks ago

    Thane, India Invoicemart Full time

    We have an opportunity for Operations Manager at Thane location with INVOICEMART - A. Treds. A. TREDS Limited (a subsidiary of Axis Bank) is a national level online platform which facilitates financing of receivables of Micro, Small and Medium Enterprises (MSME) from buyers through financiers via a bidding model . TRe DS is in the business of...

  • Operations Manager

    4 weeks ago

    Thane, India Invoicemart Full time

    We have an opportunity for Operations Manager at Thane location with INVOICEMART - A.Treds.A.TREDS Limited (a subsidiary of Axis Bank) is a national level online platform which facilitates financing of receivables of Micro, Small and Medium Enterprises (MSME) from buyers through financiers via a bidding model . TReDS is in the business of...

  • Operations manager

    4 weeks ago

    Thane, India Invoicemart Full time

    We have an opportunity for Operations Manager at Thane location with INVOICEMART - A. Treds.A. TREDS Limited (a subsidiary of Axis Bank) is a national level online platform which facilitates financing of receivables of Micro, Small and Medium Enterprises (MSME) from buyers through financiers via a bidding model. TRe DS is in the business of...

  • Operations Manager

    4 weeks ago

    Thane, India Invoicemart Full time

    We have an opportunity for Operations Manager at Thane location with INVOICEMART - A.Treds.A.TREDS Limited (a subsidiary of Axis Bank) is a national level online platform which facilitates financing of receivables of Micro, Small and Medium Enterprises (MSME) from buyers through financiers via a bidding model. TReDS is in the business of registration of...

  • Operations Manager

    1 month ago

    Thane, India Invoicemart Full time

    We have an opportunity for Operations Manager at Thane location with INVOICEMART - A.Treds.A.TREDS Limited (a subsidiary of Axis Bank) is a national level online platform which facilitates financing of receivables of Micro, Small and Medium Enterprises (MSME) from buyers through financiers via a bidding model. TReDS is in the business of registration of...

  • Operations Manager

    1 month ago

    Thane, India Invoicemart Full time

    We have an opportunity for Operations Manager at Thane location with INVOICEMART - A.Treds. A.TREDS Limited (a subsidiary of Axis Bank) is a national level online platform which facilitates financing of receivables of Micro, Small and Medium Enterprises (MSME) from buyers through financiers via a bidding model. TReDS is in the business of registration...

  • Operations Manager

    4 weeks ago

    Thane, India Invoicemart Full time

    We have an opportunity for Operations Manager at Thane location with INVOICEMART - A.Treds.A.TREDS Limited (a subsidiary of Axis Bank) is a national level online platform which facilitates financing of receivables of Micro, Small and Medium Enterprises (MSME) from buyers through financiers via a bidding model. TReDS is in the business of registration of...

  • Data Entry Operator/computer Operator for Leading

    7 days ago

    Thane, India Amsys IT Services Pvt Ltd Full time

    **JD for **Data Entry /Laptop/Computer Operator** **Position**: - **Data Entry Operator** **Job location**: -**Thane ( WORK FROM OFFICE)** **Job timing**: - **7.30 pm to 4.30 am Mon - Fri ( Sat - Sun off)** **Gender**: - Male preferred from nearby Thane **Experience**: - Between 1 to 2 years as Data Entry Operator **Notice Period**: - Immediate / 15 days/...

  • Operations Manager

    6 days ago

    Thane, India Progenesis IVF Fertility Center Full time

    About the Company - At Progenesis, we are a team of experts fighting against infertility issues that couples often face, ensuring a hurdle-free journey towards pregnancy. It was in 2014 when we first stepped into the area of healthcare with the sole motto of being companions in highs & lows of couples journey to parenthood.About the Role - Operations...

  • Operations manager

    2 days ago

    Thane, India Progenesis IVF Fertility Center Full time

    About the Company - At Progenesis, we are a team of experts fighting against infertility issues that couples often face, ensuring a hurdle-free journey towards pregnancy. It was in 2014 when we first stepped into the area of healthcare with the sole motto of being companions in highs & lows of couples journey to parenthood.About the Role - Operations...

  • Sales Support Executive

    2 months ago

    Wagle Estate, Thane, Maharashtra, India Eco Support Pvt. Ltd. Full time

    **Responsibilities**: 1. **Enquiry Handling**: Respond to customer queries for solid waste management solutions. 2. **Proposal Prep**: Draft techno-commercial offers tailored to client needs. 3. **Order Processing**: Create and manage sales orders, ensuring smooth processing. 4. **Support & Coordination**: Provide pre - and post-order customer support,...

  • Marketing Operations Manager

    1 month ago

    Thane, India Glean Full time

    About GleanWe’re on a mission to bring people the knowledge they need to make a difference in the world.Glean was founded by a seasoned team of former Google search and Facebook engineers, who wondered why we don’t have an easier way of finding what we need at work. In our personal lives, we have tools to help us find pretty much whatever we need. Why...

  • Operations Manager

    6 days ago

    Thane, India Progenesis IVF Fertility Center Full time

    About the Company - At Progenesis, we are a team of experts fighting against infertility issues that couples often face, ensuring a hurdle-free journey towards pregnancy. It was in 2014 when we first stepped into the area of healthcare with the sole motto of being companions in highs & lows of couples journey to parenthood.About the Role - Operations...

  • Operations Manager

    6 days ago

    Thane, India Progenesis IVF Fertility Center Full time

    About the Company - At Progenesis, we are a team of experts fighting against infertility issues that couples often face, ensuring a hurdle-free journey towards pregnancy. It was in 2014 when we first stepped into the area of healthcare with the sole motto of being companions in highs & lows of couples journey to parenthood. About the Role - Operations...

  • Operations Manager

    6 days ago

    Thane, India Progenesis IVF Fertility Center Full time

    About the Company - At Progenesis, we are a team of experts fighting against infertility issues that couples often face, ensuring a hurdle-free journey towards pregnancy. It was in 2014 when we first stepped into the area of healthcare with the sole motto of being companions in highs & lows of couples journey to parenthood.About the Role - Operations...

  • Client Support Executive

    3 months ago

    Wagle Estate, Thane, Maharashtra, India ProntoSys IT Services Full time

    Prontosys IT Services is seeking a proactive and dedicated Support Executive to provide exceptional client support and ensure seamless communication between clients and internal teams. This role is crucial in delivering high-quality service and maintaining strong client relationships. Key Responsibilities: - Act as the primary point of contact for client...

  • Operations Manager

    5 days ago

    Thane, India Progenesis IVF Fertility Center Full time

    About the Company- At Progenesis, we are a team of experts fighting against infertility issues that couples often face, ensuring a hurdle-free journey towards pregnancy. It was in 2014 when we first stepped into the area of healthcare with the sole motto of being companions in highs & lows of couples journey to parenthood.About the Role- Operations...

  • Operations Associate

    7 months ago

    Thane, India Weverse Digital Technologies Private Limited Full time

    **Key Responsibilities**: - **Administrative Operations**: - Oversee general administrative tasks, including office supplies management, mail handling, and facilities maintenance. - Coordinate with vendors and service providers to ensure timely delivery of services and resolve any operational issues. - Maintain organized records and documentation related...