Transforming Patient Care with Conversational AI

4 days ago


Malappuram, India beBeeAI Full time

About the RoleAs a Senior AI/ML Engineer, you will be responsible for driving the design and development of AI models that power intelligent chatbots and voice agents.You will collaborate closely across product, engineering, and clinical teams to deliver data-driven improvements.Your Key ResponsibilitiesArchitect and deploy AI models to ingest NHS data sources, generate accurate responses, and power both chatbot and voice agent interactions.Craft, iterate, and optimise prompts—and design voice-agent dialogue flows—to maximise response relevance, reduce latency, and ensure clinical safety across text and voice channels.Partner with frontend and backend teams to integrate AI and voice agent components into our microservices architecture.Instrument AI and voice-agent pipelines, analyze logs and user feedback, troubleshoot edge cases, and implement continuous-learning improvements.Stay abreast of the latest advances in LLMs, RAG, conversational AI frameworks, and NHS-specific compliance to inform our technical roadmap.Define and execute rigorous test plans in collaboration with QA to validate model accuracy, voice-agent performance, and compliance with healthcare standards.Mentor junior engineers, advocate for best practices in MLOps, prompt engineering, voice-agent design, and model governance, and contribute to architecture reviews.



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