SPERTON - Where Great People Meet | Operations Support Executive - Gems | india

2 weeks ago

india SPERTON - Where Great People Meet Full time

We are currently hiring a highly qualified Junior Operations Support Executive with at least 2 years of experience, but the budget is very constrained.

DUTIES AND RESPONSIBILITIES:-

Inventory Management & Stock Control:

  • Assist in tracking and managing inventory levels of raw materials (diamonds, precious metals, and gemstones) and finished jewelry products.
  • Coordinate regular stock takes and reconciliation of inventory, ensuring accuracy between physical stock and system records.
  • Collaborate with the procurement team to ensure timely replenishment of materials and supplies.
  • Monitor inventory movement, highlighting discrepancies or potential stock shortages.
  • Order Processing & Coordination:
  • Support the processing of customer orders, ensuring the smooth flow from order receipt to fulfillment.
  • Coordinate with the production and retail teams to ensure customer orders are manufactured and delivered on time.
  • Track and update the status of orders, including custom jewelry pieces, ensuring high levels of customer satisfaction.
  • Prepare and manage the necessary paperwork for order dispatch and ensure it aligns with customer and regulatory requirements.
  • Vendor & Supplier Coordination:
  • Communicate with suppliers and vendors to ensure the timely and accurate delivery of raw materials and finished goods.
  • Ensure compliance with quality standards and timelines set by the company.
  • Assist in managing vendor relationships, supporting negotiations and maintaining strong partnerships.
  • Maintain up-to-date records of supplier agreements, contracts, and delivery schedules.
  • Production & Manufacturing Support:
  • Provide operational support to the manufacturing team, assisting with workflow coordination and ensuring production schedules are adhered to.
  • Assist in troubleshooting any operational bottlenecks and supporting process improvements.
  • Liaise with the quality control team to ensure products meet required standards before distribution.
  • Maintain and track production schedules, ensuring all products are created and delivered in line with deadlines.
  • Customer Service & Communication:
  • Act as a liaison between the operations team and customers to ensure timely responses to queries regarding order status, delivery times, or product availability.
  • Support the customer service team in resolving operational issues such as delivery delays or product discrepancies.
  • Ensure clear communication with customers regarding any operational issues affecting their orders.
  • Documentation & Reporting:
  • Maintain accurate records of all operational processes, including orders, stock movements, production reports, and supplier communication.
  • Prepare regular reports for senior management on stock levels, order statuses, and operational performance.
  • Assist in the creation of SOPs (Standard Operating Procedures) for operational activities to ensure efficiency and consistency.
  • Compliance & Health & Safety:
  • Ensure that all operations comply with legal and regulatory standards, including those related to the jewelry industry (e.g., gem certification, hallmarking).
  • Monitor health and safety standards in the operational environment and assist in ensuring compliance with workplace safety regulations.
  • Process Improvement & Efficiency:
  • Continuously monitor and identify opportunities to improve operational efficiency and reduce costs within the supply chain and production processes.
  • Collaborate with the operations team to implement new systems, tools, or processes that streamline operations and improve productivity.

KNOWLEDGE & SKILLS:-

Strong organizational and multitasking abilities.

  • Detail-oriented with a focus on accuracy in inventory and order management.
  • Excellent communication skills, both written and verbal.
  • Ability to work collaboratively with internal teams and external partners.
  • Proficient in Microsoft Office Suite (Excel, Word, PowerPoint), and experience with ERP systems or inventory management software.
  • Familiarity with industry-specific software or tools related to jewelry manufacturing or inventory management.
  • Knowledge of diamond grading and certification processes is a plus.
  • Experience in a customer-facing role within the luxury or jewelry sector.
  • A bachelor’s degree in Business Administration, Supply Chain Management, Operations, or a related field is preferred.
  • 2-3 years of experience in operations ideally within the jewelry or luxury goods industries.
  • Familiarity with the diamond and precious stone trade, as well as jewelry manufacturing processes, is highly desirable.
  • This position is based in Office.
  • The role may require occasional travel.

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