ITC Infotech | Property Management Specialist | gurugram

4 weeks ago


gurugram, India ITC Infotech Full time

Opera PMS Consultant

Job Description

Job Description

The key responsibilities for the role include:

  • Coordination and set-up of IT infrastructure for training and implementation of Opera Cloud across hotels
  • Ensure maximum availability of Opera Cloud across existing hotels
  • Trouble shooting Opera Cloud application for reported issues by users and provide L1 support
  • Processing of relevant master data requests for Opera Cloud
  • Tracking of all issues related to Opera Cloud and ensure speedy resolution
  • Assess impact of any change in Opera Cloud and advise accordingly
  • Assist in preparation of test cases for users to conduct UAT
  • Comprehend and support Opera Cloud interface issues
  • Coordination with IT Managers for Opera Cloud matters
  • Drive and maintain excellent user satisfaction for Opera Cloud users
  • Effectively ensuring IT compliances, IT continuity for Opera Cloud
  • Ensuring effective documentation and recording test results for changes, upgrades & implementations
  • Coordination with Oracle or other related vendor for gathering information about products
  • Manage cross-functional links between supporting IT functions
  • Rendering well-coordinated assistance towards IT related initiatives and projects
  • Development of mechanisms and processes for minimal Opera Cloud disruption during fixes / upgrades and patch application



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