Client of Mancer | Head of Customer Service
6 days ago
Roles & responsibilities:
- Gain an understanding of customer requests and processing documentation within agreed turnaround times, ensuring consistent accuracy in a high volume environment.
- Exhibit adherence to policy and procedure and meet or exceed established Service Level Agreement.
- Take responsibility for the quality of work submitted and ensure the highest standards are maintained.
- Applying sound risk management practices by proactively identifying and responding to risks and reporting them as necessary.
- Providing high levels of internal customer service by working with internal stakeholders to resolve any customer issues.
- Raise operational continuous improvement suggestions identified while completing tasks.
Essential Skills:
- Highly energetic and dynamic professional who is always striving to do better for the customers.
- 18+ Years of Experience in Customer Service, Contact Centre, Call Centre Operations in BFSI
- Strong attention to numbers – ability to focus on numerical data with precision, accuracy and thoroughness.
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Client of Mancer | Head of Customer Service
5 days ago
bangalore, India Client of Mancer Full timeRoles & responsibilities: Gain an understanding of customer requests and processing documentation within agreed turnaround times, ensuring consistent accuracy in a high volume environment. Exhibit adherence to policy and procedure and meet or exceed established Service Level Agreement. Take responsibility for the quality of work submitted and ensure the...
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Head of Customer Service
6 days ago
Bangalore Metropolitan Area, India Client of Mancer Full timeRoles & responsibilities:Gain an understanding of customer requests and processing documentation within agreed turnaround times, ensuring consistent accuracy in a high volume environment.Exhibit adherence to policy and procedure and meet or exceed established Service Level Agreement.Take responsibility for the quality of work submitted and ensure the highest...
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bangalore, India Mancer Consulting Services Full timeHead - Employee Relations (India) for a BFSI GCCLooking for candidates with strong experience in managing Employee relations, grievance redressal, case management, investigations, disciplinary actions, Health, Safety and wellbeing.Looking for candidates from the GCCs / Banking Captives / GICs / Service Industry/ Consulting firmsPeople Management RoleExp - 18...
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bangalore, India Mancer Consulting Services Full timeHead - Employee Relations (India) for a BFSI GCCLooking for candidates with strong experience in managing Employee relations, grievance redressal, case management, investigations, disciplinary actions, Health, Safety and wellbeing.Looking for candidates from the GCCs / Banking Captives / GICs / Service Industry/ Consulting firmsPeople Management RoleExp - 18...
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Mancer Consulting Services | Director
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bangalore, India Mancer Consulting Services Full timeAVP/VP - Employee Relations for a BFSI GCCLooking for candidates with Law background (LLB/LLM) with strong experience in managing Employee relations, grievance redressal, case management, investigations, disciplinary actions, HR Risk and Compliances.Incumbant will advise the HRBPs and colleagues in ER in handling the sensitive matters and griavnace...
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bangalore, India Mancer Consulting Services Full timeAVP/VP - Employee Relations for a BFSI GCC Looking for candidates with Law background (LLB/LLM) with strong experience in managing Employee relations, grievance redressal, case management, investigations, disciplinary actions, HR Risk and Compliances. Incumbant will advise the HRBPs and colleagues in ER in handling the sensitive matters and griavnace...
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bangalore, India Leading Client of Persolkelly Full timeAre you a strategic thinker with a knack for driving results? As a Key Account Manager, you’ll take the lead in managing high-impact projects for a major client. This role offers a unique opportunity to blend strategy with hands-on execution, ensuring the seamless delivery of tailored solutions.Kindly apply only if you are currently working in the...
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bangalore, India Leading Client of Persolkelly Full timeAre you a strategic thinker with a knack for driving results? As a Key Account Manager , you’ll take the lead in managing high-impact projects for a major client. This role offers a unique opportunity to blend strategy with hands-on execution, ensuring the seamless delivery of tailored solutions. Kindly apply only if you are currently working in the...
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bangalore, India ARA's Leading IT Client Full timeThe Role:The National Sales Head should have extensive experience in Managed Services to spearhead the sales efforts across the country. The ideal candidate will have a proven track record of driving strategic sales initiatives, building high-performing teams, and delivering exceptional revenue growth in a competitive environment. This role requires a...
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bangalore, India ARA's Leading IT Client Full timeThe Role: The National Sales Head should have extensive experience in Managed Services to spearhead the sales efforts across the country. The ideal candidate will have a proven track record of driving strategic sales initiatives, building high-performing teams, and delivering exceptional revenue growth in a competitive environment. This role requires a...
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Client of SolveCube | Human Resources Expert
7 days ago
bangalore, India Client of SolveCube Full timeSolveCube is an award winning AI enabled Talent Solutions Platform for middle and senior level professionals. SolveCube is working with many global MNCs, mid and large enterprises across Asia Pacific and Middle East to fulfill their talent needs for permanent, short-term, part-time, interim and turnkey assignments.We are looking for an HR Expert in ...
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bangalore, India Mancer Consulting Services Full timeWork closely with trading desks to develop and improve pricing and risk management tools, on our strategic platform.Be at the forefront of new pricing and risk calculation methods to adapt to market and regulatory environment changes (for example Libor discontinuation and FRTB). Collaborate with the Ldn FO Quants, Trading desks, Risk and Finance teams.They...