Firstsource | Human Resources Manager | delhi

3 weeks ago

delhi, India Firstsource Full time

Reporting to the SM - Human Resources, the M – Human Resources is responsible for the overall functioning of the HR department . This role offers thought leadership regarding organizational and people-related strategy and execution and provides advice on Recruitment , HR procedures, policies, best practices, Rewards ,Benefits and statutory compliance to achieve highest level of Employee satisfaction and retention
Roles and Responsibilities :
Strategic:
Create strategy and action plan for HR department which helps meet organizational goals and objectives Partner with BU head/ stakeholders to develop and implement HR initiatives that will improve overall engagement , productivity and retention for the unitProvide expertise in the following areas:, Talent Management , Performance management, coaching, compensation and rewards, employee relations, learning and development, rewards and Recognition programs, data analysis and strategic development
Coach and guide leadership to drive culture to ensure we continue our fast-paced growth and success
Creates professional relationships with both internal and external clients and customers

Operational:
Oversee all the activities related to HR Department and work closely with the BU heads and HR team members to identify practical solutions to complex and diverse HR issues, and recommending appropriate action plans
Analyze trends and metrics to develop solutions, programs and policies to manage attrition
Ensure high satisfaction scores indicative in the monthly Employee Satisfaction Survey
Initiate and plan regular HR Training for all employees with a view to educate employees on Policies, knowledge orientation and self development sessions etc.
Ensure that all HR related communication is appropriately cascaded, Provide forums for employees to raise issues /concerns and also ensure that the same are effectively redressed and Provide engagement solutions to address concerns
Responsible for Performance Management and Talent Development of the Business Unit
Ensure compliance during client and internal audits, Ensure compliance on all HR activities such payroll, increments, etc
Develop and monitor spending against the departmental budget
Work with Legal and Compliance Departments to assure HR processes and policies are within the legal framework as required
Implementation of Corporate HR Initiatives / Global initiatives
Key Performance Indicators:
Retention
Employee satisfaction
Stake holder management
Driving org wide initiatives

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