Category Manager

4 weeks ago


india Urban Company Full time

Role & Team -

Urban Company India business is divided into three large verticals with several core

categories within these verticals. Each category has a self-sustaining user offering and

supply pool and is led by a business head.

-Beauty vertical

o Salon for women: Skin-care services

o Salon for women: Hair, nails and make-up

o Men's grooming

o Spa therapy for men and women

o Treatments

-Home vertical

o AC and appliance repair

o Cleaning and Pest control

o Electricians, Plumbers and Carpenters

o Painting

-Products Business (Largely B2B sales)

o Beauty & spa products: Both OEM and private labels

o Water purifiers, RO filters etc.

o Home solutions store

o Cleaning products

The category manager is accountable for onboarding the right quality supply to ensure

need is fulfilled with the right customer experience being delivered.


What you'll do:

There are 3 major roles within this mandate

● Onboarding the right quality supply to ensure need is fulfilled with the right

customer experience being delivered

● Ensuring no breakage in daily operations in your city by building and retaining

high quality supply for the category

● Implementing growth and quality improvement initiatives in sync with category

heads at central level

● Improve partner experience to build a long term supply

Owning above mandate will require you to do the following

● Building a strong bond with service professionals in your city

● Performing tight processes and SOPs in the city related to partner onboarding,

service quality improvement, etc.

● Getting to the depth of understanding real issues on the ground related to

customer experience, partner onboarding, etc. and solving the same in a

systematic manner

● Apply communication and reasoning skills to on board the right partners to the

UC platform


What we need:

● Eager, committed to excellence and have a consistent track record of strong performance

● 1-2 years of work experience

● Bachelors degree is mandatory

● Ability to work in an environment that is fast paced, execution focused and is highly focused on achieving desired outcomes.

● Strong reasoning and communication skills

● Proactive and results-oriented attitude


What can you expect:

● Purpose led mission to transform life of partners while building a category

defining company

● Empowering work environment with high ownership, trust and opportunities to

learn and grow

● A culture of mentorship, collaboration and innovation

● A technology first mindset

● Employee benefits to meet all your well being needs


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