Payment Process Management Specialist
5 days ago
We are looking for a skilled Payments Operations Coordinator to join our team and help us grow and serve our merchants in multiple regions.As a Payments Operations Coordinator, you will be responsible for building continuous engagement with external payment providers to ensure smooth onboarding and contracting of their services. You will also lead the performance monitoring and any payments related improvements.To drive, manage and coordinate the operational infrastructure of our fast-growing company, you must be a hands-on, smart-thinking and fast-acting coordinator who oversees and steers multiple onboarding projects. You play a vital role in processes improvement, maintaining documentation within our organization.In order to do this successfully, you'll work closely with internal team members in legal, finance, product, design, and marketing teams to gather necessary information required by the external providers, and with BI and tech team to ensure smooth integration and monitoring of performance. Structure is key, and you must apply it effectively in this role.Responsibilities:Work closely with multiple external providers and internal departments to coordinate new merchant applications and onboarding, maintaining and optimizing the onboarding checklist, internal documentation, with a strong focus on standardization and scalability.Monitor and prepare management reports on payment performance KPIs, coordinating with business intelligence analysts to build these dashboards, and involving the right team members to ensure KPIs are maintained.Be the point of contact for external queries and complete requests about merchant KYC, risk, and compliance requirements, and day-to-day questions.Be the master user of external tools and systems, performing reports generation, dashboard review, and user management on a regular basis.Skill Requirements:Bachelor's degree2-5 years of experience in operations or vendor management within ecommerce/digital goods and servicesGreat project management skills, extremely organizedYou use data for analysis and recommend improvementsYou feel comfortable working in a high pace environment and have the ability to maintain high levels of productivity with an eye for detailFluency in English, spoken and written
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