Customer Service – Central Operation

19 hours ago


tamil nadu, India Muthoot Fincorp Full time

Job DescriptionA  Job Specification1Company Name:Muthoot Fincorp Limited2Position  / Designation:Customer Service – Operations Executive/Sr executive3Grade:4Department:Secured & Unsecured Lending Business 5Sub Department (if any):6Employment Type:Full-time7Reporting to – Designation & Grade:Head Customer service / Assistant Manager8No. of Reportees, Designation & Grade:NA9Main Tasks:Take complete ownership and accountability of all operations related metrics like TATs, Customer Satisfaction scores etc.Suggest ways to improve customer experience based on feedback from merchants.Risk management and policy implementation for various day to day processesCapability to quickly build/edit processes to manage new initiatives with existing bandwidth for growth experiments. Service requests and complaints from all modes Co-ordinating with pan India branches for various process. Good and relevant knowledge on mortgage business10Special Requirements (If any):Problem-solvingAnalytical thinkingResearch acumenJudgment and Decision MakingExceptional communication skills.Proven ability toward constructive networkingTeam player and multi-tasker with exceptional organizational skillsSales and Marketing know-howMust have experience in Secured lending / unsecured lending business11Compensation Band:As per policy12Stake Holders:Should be able to manage multiple stakeholders and collaborate with business heads in SULB13Job Location / State:ChennaiEntitlements:As per policyEducational Qualification / Technical Certification:Any UG/PG or MBA



  • NA, ANNA SALAI - CHENNAI, S, CORPORATE OFFICE - TN NORTH, CORPORATE OFFICE, TAMIL NADU, India Muthoot Fincorp Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Job DescriptionA  Job Specification1Company Name:Muthoot Fincorp Limited2Position  / Designation:Customer Service – Operations Executive/Sr executive3Grade:4Department:Secured & Unsecured Lending Business 5Sub Department (if any):6Employment Type:Full-time7Reporting to – Designation & Grade:Head Customer service / Assistant Manager8No. of...


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