Customer Service – Central Operation

24 hours ago

NA ANNA SALAI CHENNAI S CORPORATE OFFICE TN NORTH CORPORATE OFFICE TAMIL NADU, India Muthoot Fincorp Full time ₹ 5,00,000 - ₹ 15,00,000 per year

Job Description

A

  Job Specification

1

Company Name

:

Muthoot Fincorp Limited

2

Position  / Designation

:

Customer Service – Operations Executive/Sr executive

3

Grade

:

4

Department

:

Secured & Unsecured Lending Business 

5

Sub Department (if any)

:

6

Employment Type

:

Full-time

7

Reporting to – 

Designation & Grade

:

Head Customer service / Assistant Manager

8

No. of Reportees,

 Designation & Grade

:

NA

9

Main Tasks

:

  • Take complete ownership and accountability of all operations related metrics like TATs, Customer Satisfaction scores etc.
  • Suggest ways to improve customer experience based on feedback from merchants.
  • Risk management and policy implementation for various day to day processes
  • Capability to quickly build/edit processes to manage new initiatives with existing bandwidth for growth experiments.
  •  Service requests and complaints from all modes 
  • Co-ordinating with pan India branches for various process. 
  • Good and relevant knowledge on mortgage business

10

Special Requirements (If any)

:

  • Problem-solving
  • Analytical thinking
  • Research acumen
  • Judgment and Decision Making
  • Exceptional communication skills.
  • Proven ability toward constructive networking
  • Team player and multi-tasker with exceptional organizational skills
  • Sales and Marketing know-how
  • Must have experience in Secured lending / unsecured lending business

11

Compensation Band

:

As per policy

12

Stake Holders

:

Should be able to manage multiple stakeholders and collaborate with business heads in SULB

13

Job Location / State

:

Chennai

Entitlements

:

As per policy

Educational Qualification / Technical Certification

:

Any UG/PG or MBA

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