Head of Customer Service

3 days ago


tamil nadu, India Butterfly Gandhimathi Appliances Ltd Full time

Role Overview

Results-oriented leader responsible for managing end-to-end after-sales service operations. Focus on driving customer satisfaction, streamlining service processes, managing large teams, and implementing strategic initiatives to enhance service delivery and operational efficiency.


Key Responsibilities

• Lead and oversee all after-sales service operations across multiple touchpoints.

• Manage 75+ employees, 2,000+ field technicians, and 350+ service centres.

• Develop and implement service strategies for CSAT, TSAT, PSAT, Revenue, policies, and processes.

• Monitor SLAs to ensure timely resolution of customer issues.

• Collaborate with HR, IT, Finance, SCM, QA, and R&D for smooth operations.

• Manage spare parts inventory, demand planning, and vendor coordination.

• Drive process improvement through data analysis and customer feedback.

• Deliver technical training for service engineers and support new product launches.

• Build strong customer relationships and enhance brand loyalty.


Technical Skills

CRM, After-Sales Service, Service Operations, Inventory Management, SLA Management, SAP, Demand Planning, Process Improvement


Core Competencies

Customer Service Excellence, Operational Process Improvement, Strategic Planning & Execution, Team Leadership & Development


Soft Skills

Leadership, Communication, Customer Focus, Problem-Solving, Analytical Thinking, Strategic Thinking


Qualifications

• Engineering Graduate/Postgraduate in Business Administration, Operations, or related field (preferred).

• 10–15+ years of experience in customer service/after-sales operations.

• Proven record in managing large-scale service networks and driving operational excellence.



  • Erode, Tamil Nadu, India Service Pluz Full time

    **Key Responsibilities**: - Provide accurate product/service information, and troubleshoot issues to resolve customer concerns. - Handle customer complaints and escalations effectively, ensuring that the issue is resolved to the customer’s satisfaction. - Process customer orders, returns, exchanges, and payments as required. - Maintain detailed and...


  • Chennai, Tamil Nadu, India, Tamil Nadu Butterfly Gandhimathi Appliances Ltd Full time

    Role OverviewResults-oriented leader responsible for managing end-to-end after-sales service operations. Focus on driving customer satisfaction, streamlining service processes, managing large teams, and implementing strategic initiatives to enhance service delivery and operational efficiency.Key Responsibilities• Lead and oversee all after-sales service...


  • Coimbatore, Tamil Nadu, India Client of Sanumas Solutions Full time

    Post**:* **Customer Service Co-ordinator* **MALE (or) FEMALE can Apply** **Location**:Coimbatore **Salary**: up to 20,000 pm **> Should be fluent in Hindi language** **> Should be fluent in English & Tamil languages** - Interaction with customers for Pumps and Motor Service - Updating service requests in ERP - Coordinate with the Service Personnel and...

  • Delivery Head

    1 week ago


    tamil nadu, India People Centro Full time

    Hi All,We are in need of strong resources to fill IFS Practice Head. The Candidates, that are interested, can send us their updated resumes to us.Position: IFS Practice HeadExp: 15+ yearsRelevant Exp: 8+ yearsIndustry: ITLocation: ChennaiMode of Work: Work from OfficeInterview Mode: F2FMandatory Skills: IFSERP, IFS Practice Head, Delivery Head, Service Desk,...


  • Ganapathi, Coimbatore, Tamil Nadu, India CHENNAI HOME APPLIANCES SERVICE CENTER Full time

    Customer service female staff with computer knowledge contact number 9600936660 9566891270 nearby sakthi road FCI salary 9000 to 13000 fresher age 21. 30 salary with insensitive Pay: ₹9,086.54 - ₹31,926.06 per month **Benefits**: - Health insurance Schedule: - Morning shift Supplemental Pay: - Performance bonus **Education**: - Higher...


  • Saidapet, Chennai, Tamil Nadu, India PANACOR MANAGEMENT SERVICE PRIVATE LIMITED Full time

    JOB DESCRIPTION: - Pricing for Import and export inquiries, - Rate negotiations with overseas agents & local shipping lines - Quotation to customers and follow up - Follow up with overseas agents until receive rates against request - Quotations to customers and follow up - Follow-up with sales/customer for feedback against quotation - Upon receiving the...


  • Karapakkam, Chennai, Tamil Nadu, India Hire Lab Consultants Private Limited Full time

    **Designation**: Customer Service Executive **Experience**: 6 Months to 5 Years **Location**: Karapakkam (Chennai) **Salary**: Best In Industry **Shift**: Rotational shifts Hire Lab is more than just a consulting firm; we are your partners in progress. Our expertise spans IT services, staffing solutions, and consultancy services. What sets us apart is our...

  • Service Advisor

    12 hours ago


    Thiruverumbur, Tiruchirappalli, Tamil Nadu, India SK Group of Companies Full time

    **Company Name: SK Motors - An Authorised Dealer of HONDA** **Job Role**: Service Advisors **Department**: Automotive Service **Job Location**: Trichy, Head Office - Service - Kattur/ Sk Honda - **Musiri **location/ Sk Honda - **Thuvarankurichi **Location **Gender**: Male **No of Positions**: 3 **Duties and Responsibilities**: - To act as a liaison...

  • Head of Sales

    5 days ago


    tamil nadu, India Sheenlac Paints Limited Full time

    Vertical Business Head - Painting Houses (Supply and Apply Model)We're on the lookout for a seasoned pro to steer our house painting division, where we supply top-quality paints and handle the application end-to-end. If you've got hands-on experience growing painting businesses and a passion for delivering spotless results, step up and lead the charge.Role:...


  • Erode, Tamil Nadu, India Service Pluz Full time

    We are looking for a proactive and detail-oriented CRM Intern to support our customer relationship management (CRM) activities. This role is ideal for someone who wants to learn how to manage customer databases, assist with targeted campaigns, and help improve customer engagement and retention. **Key Responsibilities**: - Assist in maintaining and updating...