Head of Customer Service
3 days ago
Role OverviewResults-oriented leader responsible for managing end-to-end after-sales service operations. Focus on driving customer satisfaction, streamlining service processes, managing large teams, and implementing strategic initiatives to enhance service delivery and operational efficiency.Key Responsibilities• Lead and oversee all after-sales service operations across multiple touchpoints.• Manage 75+ employees, 2,000+ field technicians, and 350+ service centres.• Develop and implement service strategies for CSAT, TSAT, PSAT, Revenue, policies, and processes.• Monitor SLAs to ensure timely resolution of customer issues.• Collaborate with HR, IT, Finance, SCM, QA, and R&D for smooth operations.• Manage spare parts inventory, demand planning, and vendor coordination.• Drive process improvement through data analysis and customer feedback.• Deliver technical training for service engineers and support new product launches.• Build strong customer relationships and enhance brand loyalty.Technical SkillsCRM, After-Sales Service, Service Operations, Inventory Management, SLA Management, SAP, Demand Planning, Process ImprovementCore CompetenciesCustomer Service Excellence, Operational Process Improvement, Strategic Planning & Execution, Team Leadership & DevelopmentSoft SkillsLeadership, Communication, Customer Focus, Problem-Solving, Analytical Thinking, Strategic ThinkingQualifications• Engineering Graduate/Postgraduate in Business Administration, Operations, or related field (preferred).• 10–15+ years of experience in customer service/after-sales operations.• Proven record in managing large-scale service networks and driving operational excellence.
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Head of Customer Service
4 days ago
tamil nadu, India Butterfly Gandhimathi Appliances Ltd Full timeRole Overview Results-oriented leader responsible for managing end-to-end after-sales service operations. Focus on driving customer satisfaction, streamlining service processes, managing large teams, and implementing strategic initiatives to enhance service delivery and operational efficiency. Key Responsibilities • Lead and oversee all after-sales service...
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Head of Customer Service
3 weeks ago
Chennai, Tamil Nadu, India, Tamil Nadu Butterfly Gandhimathi Appliances Ltd Full timeRole OverviewResults-oriented leader responsible for managing end-to-end after-sales service operations. Focus on driving customer satisfaction, streamlining service processes, managing large teams, and implementing strategic initiatives to enhance service delivery and operational efficiency.Key Responsibilities• Lead and oversee all after-sales service...
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Customer Service Executive
1 week ago
Coimbatore, Tamil Nadu, India Mobiversa Private Limited Full timeIdentify opportunities to enhance internal processes which promote best practice and lead to overall performance improvement and organizational efficiency. To provide support to all internal and external customers; instructing, mentoring and training team members to develop robust departmental systems. Policies and procedures to sustain a high level of...
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Service Head
2 days ago
Athipalayam, Coimbatore, Tamil Nadu, India PARK LAYER PRIVATE LTD Full time ₹ 12,00,000 - ₹ 36,00,000 per yearJOB TITLE: SERVICE HEADEXPERIENCE NEEDED: MIN 20 YEARSCore Roles and ResponsibilitiesTechnical OversightSupervise and guide service teams in the installation, maintenance, and troubleshooting of car parking systems.Provide hands-on support and training in electrical wiring, control panel (CP), and operating panel (OP) diagnostics.Ensure adherence to safety...
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Head Of Property Services, Director
3 days ago
Chennai, Tamil Nadu, India NatWest Group Full timeJoin us as Head of Property Services Director India This is a senior role in which you ll have ultimate accountability for our campuses in Bengaluru Chennai and Gurguram housing around 17000 colleagues Working with Country Head in India and a number of outsourced service partners you ll define and deliver an overall location strategy ensuring a fantastic...
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Head of Operations
5 days ago
tamil nadu, India The Barbeque Lounge Full timeHiring: Head of Operations – THE BARBEQUE LOUNGE | Chennai (OMR)We’re looking for an Operations Head to lead and manage the overall operations of our vibrant THE BARBEQUE LOUNGE in Chennai – OMR.Responsibilities:Oversee daily restaurant and bar operations, ensuring smooth functioning across all departments.Manage and mentor teams in kitchen, service,...
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Customer Service Assistant
1 week ago
Chennai, Tamil Nadu, India HVAC WEATHER STATION Full timeNegotiate with the clients for the rate contract, other quotations - Maintain AMC Enquiry records follow-up till the order is executed - Follow-up with customers to convert proposals into confirm orders and receiving PO from the customers - Coordinate provide input to HO AMC team for Invoice - Closing of all AMC order by internal co-ordination /follow up...
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Chennai, Tamil Nadu, India Millennium Global Service Full timePosition Airport Airline Jobs Ground Staff Customer Service and Ticket Counter is a leading provider of airport and airline services in Chennai Airport India We are committed to providing exceptional customer service and ensuring a smooth and efficient travel experience for our passengers We are currently seeking motivated individuals to join our team as...
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Madurai, Tamil Nadu, India Millennium Global Service Full timePosition Airport Airline Jobs Ground Staff Customer Service and Ticket Counter is a leading provider of airport and airline services in Madurai Airport India We are committed to providing exceptional customer service and ensuring a smooth and efficient travel experience for our passengers We are currently seeking motivated individuals to join our team as...
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Wbo:mwbc Head
3 weeks ago
Chennai, Tamil Nadu, India Axis Bank Full timeWBO MWBC Head INTERNAL USAGE No of Vacancies Reports to CBO - Head Is a Team leader Y Team Size Grade VP - SVP Business Corporate Center Department Wholesale Banking Operations Sub-Department WBO - CBO Location About Wholesale Banking Operations Wholesale Banking Operations manages the entire life cycle of the Wholesale Banking customers it also caters to...