Technical Platform Expert

1 week ago

alwar, India beBeePlatform Full time

Job DescriptionWe are seeking a skilled Platform Support Engineer to join our fast-growing team. The successful candidate will be responsible for providing exceptional customer support, troubleshooting issues, and ensuring a seamless user experience.The ideal candidate will have a strong background in FinTech and trading, with excellent written English skills and the ability to self-learn quickly.This is a technical, product-centric support role that requires critical thinking, trading familiarity, and discipline. If you are passionate about trading and product support, and want to grow in a rewarding career path, we encourage you to apply.Key ResponsibilitiesProvide fast, clear, and accurate live chat (primary) and email (secondary) support.Help users navigate platform features, trade analytics, and reports.Troubleshoot issues related to account setup, imports, and analytics workflows.Identify recurring technical issues and resolve them using strong product knowledge.Maintain and efficiently search through a large internal knowledge base.Document findings and curate common questions/answers.Manage multiple concurrent chats with empathy, speed, and accuracy.Requirements2+ years of experience in SaaS or product-based technical support.FinTech or trading-related platform support background (stocks, options, futures, or analytics tools).Excellent written English -> this is non-negotiable.Proven ability to self-learn quickly and handle complex workflows independently.Proficiency with Excel/CSV data handling.Strong troubleshooting and reasoning skills.Must complete internal product learning before starting live support.About UsWe are a leading FinTech SaaS company behind a global trading journal and analytics platform used by 100,000+ traders across US & Indian markets.Our platform helps retail and professional traders analyze their performance and make better data-driven trading decisions.

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