Platform Technical Support Specialist

1 week ago


alwar, India beBeeImplementation Full time

Job Title:Talkdesk Support and Implementation EngineerDescriptionThis role entails providing high-level technical assistance for the Talkdesk platform, encompassing incident and service request resolution, setup, configuration, and deployment activities.Provide technical support for Talkdesk platform incidents and service requests.Assist in Talkdesk setup, configuration, and deployment activities across various business units.Collaborate with internal IT and business teams to implement and maintain Talkdesk integrations with CRM and other enterprise tools.Manage and resolve escalations related to call routing, IVR, queues, agent configurations, and reporting dashboards.The selected engineer will work closely with internal teams, including IT and business stakeholders, to ensure successful project outcomes. Strong communication and customer interaction skills are essential for this role, particularly given the requirement for fluent French language proficiency.Key RequirementsEssential Skills:Prompt engineering or AI-enabled conversation flows experience is advantageous.Fluent French language proficiency is required.Detailed Knowledge:Talkdesk platform features and functionalities.Technical support processes and procedures.CRM and enterprise tool integrations.



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