Learning Operations Manager

1 week ago

thane, India beBeeManager Full time

About the RoleWe are seeking an experienced and proactive professional to oversee the end-to-end operational readiness and delivery of our online learning programs.This role involves managing a team of coordinators, ensuring timely course setup and maintenance, and driving process excellence in alignment with standards.The ideal candidate will have strong operational acumen, leadership skills, and the ability to collaborate effectively with cross-functional teams to ensure seamless learner experience and academic delivery excellence. Key ResponsibilitiesOperational ManagementOversee the complete course readiness lifecycle, ensuring on-time and accurate setup of courses and modules as per launch schedules.Ensure alignment to defined SOPs and quality benchmarks across all program launches.Review course configurations such as announcements, sections, and resources to maintain consistency and compliance with academic guidelines.Manage all course end activities, including closure reports, survey tracking, and completion analysis. Team LeadershipLead and mentor a team of coordinators to drive accountability, efficiency, and quality in execution.Monitor workload distribution, performance metrics, and deliverables to ensure adherence to SLAs.Support skill development and knowledge sharing within the team to foster operational excellence. Cross-Functional CollaborationWork closely with Program Delivery, Product, Marketing, and IT teams to ensure smooth program launches and issue resolution.Liaise with Global Partner Teams to coordinate blended course requirements and maintain partner satisfaction.Serve as the point of escalation for LMS-related challenges and coordinate timely resolutions. Process Improvement and ReportingIdentify and implement process enhancements to increase efficiency, scalability, and learner satisfaction.Track and analyse course readiness metrics, learner engagement trends, and operational performance through dashboards and reports.Collaborate with data and reporting teams to automate recurring tasks and improve visibility across teams. Stakeholder ManagementAct as the primary point of contact for internal and external stakeholders on LMS-related matters.Ensure adherence to academic and operational standards while meeting partner expectations.Support audits, documentation updates, and change management initiatives as required.

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