Operations Manager, INFC Operations

3 weeks ago

Thane, India Amazon Full time

This job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DESCRIPTION:Job Title: Operations ManagerJob Description:A strategic and people leader for a large team, the Operations Manager at INFC is empowered with complete operations responsibility for Outbound/FCD/ Changeops or IB. She/he is expected to create building level cost efficiencies at a Six sigma level deliverables, coupled with driving Regional/National level key Brilliant Basics Initiatives.Responsibilities:- Ensure a safe work environment for all associates and team- Lead and supervise a team of Area Manager's, TL's as Direct reportees supported by PAs and Associates in Operations- Responsible for the overall Safety, Quality, Productivity and Performance Delivery of concerned department operations- Strategic planning and forecasting; appraise performance; resolve problems; and address staffing needs- Review the work forecasts and determine productivity requirements to produce/deliver during the day to meet the overall building objectives.- Ensure BM rates and OP2 throughput deliverables- Interfacing well with other OM's. Taking up cross functional projects by the adoption of best practices- Proactively identify and lead process improvement initiatives- Learn and understand the system interventions for order processing. Apprise teams down the line of new process implementation and control measures required.- Lead ART events from capacity planning perspective and prepare Man, Material, and Machine- Carryout machine (resources) planning periodically and remove/reduce capacity constraints if any in coordination with Resource planning and Finance teams.- Ensure best practices in people management and accountable for FC's compliance, Connections and scorecards.- Manage People and team development- Understand Flex levers , take up new Amazon technicalities associated with the role's requirements and Amazon ERP systems.- Create leaders and talent pipeline. Good stake holder management and project management skills- Do cross functional and cross mile interfacing and take up for the best practices and initiativesBASIC QUALIFICATIONS:- 3+ years of Amazon (blue badge/FTE) experiencePREFERRED QUALIFICATIONS:- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays- 5+ years of managing teams experienceOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

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