INFC ACES Program Manager, West Zone, INFC ACES

This job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DESCRIPTION:At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers. We recently launched our operations in India through Amazon.in, working tirelessly to bring the world's most customer centric online shopping experience to the Indian consumer.Do you have an obsession for customers and a strong interest in building innovative solutions? Do you have proven analytical capabilities, exceptional communication, project management skills, ability to root cause and permanently eliminate defects, and possess the ability to multi-task and thrive in a fast-paced environment?We are seeking a senior leader to join our team responsible for managing regional ACES for our Fulfillment Centers in a fast-paced, dynamic work environment. Regional ACES Leader supports Fulfillment Centers (FCs) improvements made on behalf of Amazon customers, to drive standardization efforts, act as liaisons with other departments, provide process skills to the FCs, support FC launches, support FC Kaizen Events in their areas of expertise, and to run and coordinate cross-functional projects for successful implementation across the FCs.The ACES Leader's mission is to help FCs succeed in scaling operations whilst meeting performance commitments through working hard and smart to strengthen standardization, by developing process improvement leaders with dive-deep process skills, by running and coordinating the top business efforts/projects and by supporting mechanisms generating a daily Kaizen culture of continuous root cause elimination, such as implementing improvements resulting from abnormalities identified in standard work initiatives. The successful candidate:Is smart, hard-working and creative person who loves business, loves solving difficult problems and loves 'getting it done'Can think big and develop new ideas, simultaneously good at nurturing new ideas and applying high standards to weed out those that are least valuable.Is comfortable collaborating and influencing team members, working with development teams and other business groups, and presenting projects to senior leadership on a regular basis.Has the ability to partner to build and execute on new initiatives and roadmaps each year.Will compile, manage and report on weekly project metrics and be responsible for leading many high profile meetings to align on project requirements.Build relationships and identify with stakeholders across the organization.Has the technical aptitude to quickly grasp complex technical issues and communicate directly with technical teams.Possesses or can quickly learn fulfillment center operational skills to identify and implement solutions that scale with our scale.BASIC QUALIFICATIONS:4+ years in project/program management/Inventory Control/Quality Assurance, or Lean 6-Sigma is required.Bachelor's degree in either a technology or business discipline from a reputed institute.History of successfully managing multiple projects - work prioritization, planning and task delegation.Ability to think both strategically and tacticallyCuriosity to dig several layers deep into metrics, have an innate desire to understand key drivers and whether they are the correct or best metrics to measure/manage a business or processProven track record of taking ownership and driving results on technical projects and history of establishing effective process for ongoing programs.Exceptional interpersonal and communication (both written and verbal) skillsExperience managing peopleSelf directed travel as necessary, up to 50%PREFERRED QUALIFICATIONS:MBA from a premier institute preferredExperience with an e-commerce company is a plusAbility to multitask and manage multiple projects - work prioritization, planning and task delegationProven track record of taking ownership and driving resultsInnovative and self-directedAbility to deliver initiatives from conception through completionKnowledge of Six Sigma tools and Lean techniquesKnowledge of MySqlProficient with MS ExcelOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.