Windows Desktop Specialist

1 day ago

vellore, India beBeeExpert Full time

Desktop Support Specialist JobProject Overview:Investigate and resolve systemic issues impacting end user experience, develop solutions to enhance productivity. Collaborate with business partners to identify needs and pain points.Main Responsibilities:TroubleshootingPerform advanced troubleshooting and root cause analysis to resolve desktop-related issues efficiently.Desktop ExpertiseUtilize deep understanding of Desktop Experience (DEX) to boost user productivity and satisfaction.AutomationDevelop and implement automation scripts to streamline desktop management tasks.CollaborationWork closely with other IT teams for seamless integration and support of desktop systems.User SupportProvide expert-level support to end-users addressing technical concerns and training on best practices.Mandatory SkillsExperience: 7-10 years of experience in Windows desktop engineering or a related field.Technical Skills: Subject matter expert in Windows OS internals (kernel, registry, services, drivers, etc). Working knowledge of OS-level troubleshooting tools. Experience utilizing Unified Endpoint Management tool for managing domain and Entra Windows devices.DEX Knowledge: Strong background in Desktop Experience (DEX) tools to measure endpoint performance, correlate issues with changes, and user experience optimization. Knowledge of operating system level logging.Analytical Skills: Excellent problem-solving skills with focus on root cause analysis and resolution.Automation: Experience with scripting languages such as PowerShell for automation.Communication: Strong verbal and written communication skills.Nice-to-Have Skills: Certification.

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