L&A Program Manager

16 hours ago


uttar pradesh, India Coforge Full time

Job Title: L&A Program Manager

Skills: Delivery Management & Client Relationship Management

Experience: 13 - 24 years

Location: Greater Noida

We at Coforge are hiring L&A Program Manager with the following skillset:

- Delivery Management: Should have experience managing delivery of 10M+ Portfolio.
- Should have a deep understanding of SDLC principles, frameworks (such as Scrum/Kanban/Scaled), and best practices to ensure the efficient and effective delivery of services. This includes incident management, problem management, change management, and service-level management.
- Client Relationship Management: Service Delivery Managers need strong interpersonal and communication skills to build and maintain relationships with clients. They should be able to understand client requirements, manage expectations, and ensure client satisfaction throughout the service delivery process.
- Leadership: They should possess leadership qualities to guide and motivate their team members. This includes the ability to delegate tasks, provide clear directions, and inspire collaboration and teamwork.
- Project Management: They need strong project management skills to plan, organize, and coordinate resources, timelines, and deliverables.
- Problem-Solving: Service Delivery Managers should be adept at analyzing complex situations, identifying problems, and proposing effective solutions. They should have the ability to think critically and make decisions quickly to address service-related challenges.
- Financial Management: They should have knowledge of budgeting, cost management, and financial planning to ensure that service delivery stays within budget and aligns with financial goals.
- Continuous Improvement: Service Delivery Managers should have a mindset of continuous improvement. They should proactively identify areas for improvement, implement process enhancements, and drive efficiency in service delivery.
- Technical Knowledge: While not always required to be hands-on with technical aspects, having a good understanding of IT systems, infrastructure, and emerging technologies can be valuable in understanding the service delivery landscape and effectively communicate with technical teams.


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