Zoko (YC W21) | Customer Support Executive | india

1 week ago


india Zoko (YC W21) Full time

The Role

As a Customer Support Executive, you will be at the forefront of our customer interactions, ensuring every query is resolved efficiently and carefully. This role is exclusively focused on chat support, where your excellent written communication skills, problem-solving mindset, and ability to handle multiple conversations simultaneously will shine. You’ll work closely with our B2B customers to troubleshoot issues, provide timely resolutions, and contribute to maintaining high customer satisfaction levels.


About Us

At Zoko, we enable Shopify brands to turn WhatsApp into their #1 revenue channel. As a leading WhatsApp API provider, we offer a comprehensive platform that helps these brands manage sales, marketing, and customer support seamlessly on WhatsApp. Trusted by top e-commerce merchants worldwide, Zoko empowers brands to engage with their customers, drive repeat revenue, and automate processes. Our cutting-edge features, like conversational commerce and advanced workflow automation, make Zoko the go-to solution for modern businesses looking to scale their operations efficiently


Roles and Responsibilities

  • Provide chat-based support to B2B customers, ensuring timely and professional responses to queries.
  • Troubleshoot customer issues efficiently and escalate complex cases to appropriate teams when necessary.
  • Collaborate with internal teams, including product and engineering, to address customer concerns and enhance the support process.
  • Build strong customer relationships by understanding their needs and delivering tailored solutions.
  • Contribute to improving customer satisfaction scores by providing proactive and empathetic support.
  • Assist in identifying recurring issues and suggest process improvements to enhance support efficiency.
  • Stay updated on product features and updates to provide accurate and up-to-date assistance.


What are we looking for

  • Experience: Minimum of 2 years of chat support experience, preferably in a B2B SaaS environment.
  • Communication Skills: Excellent written communication skills with the ability to manage multiple chat conversations simultaneously.
  • Customer Focus: Strong customer-first approach with a passion for delivering exceptional service and satisfaction.
  • Triage Skills: Ability to assess, prioritize, and escalate issues based on urgency and impact, ensuring timely resolution and minimizing disruptions for customers.
  • Tech Curiosity: Eagerness to understand the technical workings and features of the product, enabling you to guide customers confidently and provide actionable feedback to improve the product.
  • Team Collaboration: Ability to work seamlessly with cross-functional teams to address customer needs and drive improvements.
  • Adaptability: Quick learner who can stay updated on product features and adapt to a fast-paced environment.
  • Support Tool Experience: Familiarity with chat support tools like Freshdesk, Zendesk, Intercom, or similar platforms (a plus but not mandatory).


  • India Zoko (YC W21) Full time

    The Role As a Customer Support Executive, you will be at the forefront of our customer interactions, ensuring every query is resolved efficiently and carefully. This role is exclusively focused on chat support, where your excellent written communication skills, problem-solving mindset, and ability to handle multiple conversations simultaneously will...

  • My Sivi

    1 week ago


    india My Sivi (YC W22) Full time

    Company Description Sivi is India's first AI Tutor that helps in practicing English speaking and also makes you learn faster by correcting your grammar, pronunciation, and fluency. Sivi is hiring content creators who can manage and grow Sivi Insta page or YT channel focused on a specific topic. Role Description This is a part-time remote role for a Social...

  • My Sivi

    1 week ago


    india My Sivi (YC W22) Full time

    Company DescriptionSivi is India's first AI Tutor that helps in practicing English speaking and also makes you learn faster by correcting your grammar, pronunciation, and fluency.Sivi is hiring content creators who can manage and grow Sivi Insta page or YT channel focused on a specific topic.Role DescriptionThis is a part-time remote role for a Social Media...


  • India AppX (YC S21) Full time

    Job DescriptionA full-time Customer Success Manager position is available at AppX (YC S21) for an individual to ensure customer satisfaction, analyze data, and provide exceptional service.About the RoleEstablish clear client retention goalsProcess milestones for clients and employeesAssist customers with setting up programs or softwarePromote product...


  • india NeoDocs (YC S21) Full time

    We are looking for a HIGHLY MOTIVATED candidate to become a core part of our Partnerships team, and lead our vision to make instant, affordable diagnostics accessible to every Indian. This is your opportunity to become a part of India’s healthcare revolution, work deeply with the healthcare ecosystem, and save lives. The role involves nurturing business...


  • india NeoDocs (YC S21) Full time

    We are looking for a HIGHLY MOTIVATED candidate to become a core part of our Partnerships team, and lead our vision to make instant, affordable diagnostics accessible to every Indian. This is your opportunity to become a part of India’s healthcare revolution, work deeply with the healthcare ecosystem, and save lives. The role involves nurturing business...


  • India Solutions Infoway Support Services Full time

    **No of Vacancies : 5** **Experience : 0-5 years** **Job Location: Thiruvalla, Kerala / Work from Home** **Salary: 10,000 INR per month + Incentives** **Job Summary **:As a Customer Support Executive, you will play a crucial role in providing excellent customer service and ensuring customer satisfaction. You will be responsible for addressing customer...


  • india AppX (YC S21) Full time

    Customer Success Manager | AppX Job Location: Prayagraj, Uttar Pradesh. Experience: 0.6-5 Years Compensation: Max CTC Up to 30K Per Month (Depending upon the last drawn and total experience) Mode: Work from home (Required to visit clients on field within your city and nearby locations) Role Description This is a full-time role for a Customer Success...


  • india Anakin (YC S21) Full time

    About Us At Anakin, we’re revolutionizing Pricing intelligence by enabling large global e-commerce companies to optimize their pricing strategies and stay one step ahead of their Competitors. Our technology engine can automatically find, analyze, and generate insights around hundreds of millions of online listed products across more than 15+ countries in...


  • india Anakin (YC S21) Full time

    About UsAt Anakin, we’re revolutionizing Pricing intelligence by enabling large global e-commerce companies to optimize their pricing strategies and stay one step ahead of their Competitors.Our technology engine can automatically find, analyze, and generate insights around hundreds of millions of online listed products across more than 15+ countries in...


  • india Anakin (YC S21) Full time

    Work mode: WFO, Mon-Fri Location: HSR Layout, Bangalore Joining timeline: Immediate/0-7 days About Anakin: As businesses in E-commerce, Quick Commerce, Ride-Hailing, and Food Delivery sectors eye for market share, consolidation, profitability, IPO aspirations, or becoming a super app; real-time data of competitors' pricing enables players to uncover...


  • india CompUp (YC S22) Full time

    About the job- CompUp is a compensation management startup located in Bengaluru. Our platform helps total rewards teams eliminate pay disparities and promote fair pay in organizations. With our software, you can build and share compensation bands, run budget simulations, seek manager recommendations for increments, and generate reward letters. We also...


  • india CompUp (YC S22) Full time

    About the job-CompUp is a compensation management startup located in Bengaluru. Our platform helps total rewards teams eliminate pay disparities and promote fair pay in organizations. With our software, you can build and share compensation bands, run budget simulations, seek manager recommendations for increments, and generate reward letters. We also provide...


  • india Support Revolution Full time

    Security System Administrator We have an excellent opportunity for a Security System Administrator to join our growing international Delivery function. Based in our Infrastructure Services team, this role will create, manage, and maintain systems for our customers, as well as manage cyber security processes internally and externally. About the role: ...


  • india Support Revolution Full time

    Security System AdministratorWe have an excellent opportunity for a Security System Administrator to join our growing international Delivery function. Based in our Infrastructure Services team, this role will create, manage, and maintain systems for our customers, as well as manage cyber security processes internally and externally.About the role:Reporting...


  • India Leegality Full time

    Company Mission: Leegality is India’s first Document Infrastructure Platform - a radical new digital way for businesses to complete paperwork (agreements, forms and other legal documents). Over the last 7 years, Leegality has changed the way 2000+ Businesses do their paperwork from large enterprises like HDFC, SBI Cards, Federal Bank, ICICI Lombard, Axis...


  • India Atlas Full time

    Atlas is an innovative customer support platform dedicated to delivering exceptional experiences. As a YC W22-backed company, we've raised $5.6M from prominent founders and angels. Our solution centralizes customer interactions – including support tickets, product events, and session recordings – into a unified timeline, reducing time spent switching...


  • India Renee Cosmetics Full time

    Full-Time Ahmedabad **Who We Are?** Timelessly inspired, endlessly enhanced - RENÉE Cosmetics is an Indian makeup brand that's redefining beauty with its range of high-quality, cruelty-free, and FDA-approved innovative range of products. RENÉE believes in empowering women to own and enjoy their bold, ambitious persona and let their glam do the...


  • India NewsCatcher (YC S22) Full time

    We are seeking an experienced Crawling Expert to join our team at NewsCatcher (YC S22). This is a fantastic opportunity to work on scalable web data solutions, leveraging your skills in web crawling and scraping engineering.Job OverviewThe successful candidate will be responsible for designing, constructing, testing, and maintaining robust, reliable, and...


  • india NewsCatcher (YC S22) Full time

    🌟 We seek a highly skilled and motivated Web Crawling & Scraping Engineer. We crawl over 100k news websites daily and we are looking for someone who is passioned about Web Crawling the same way we are. Curious to explore new ways of handling difficult website cases and automating our crawling techniques.Functions:Crawling Platform: Design, construct,...