Vice President Client Services

3 weeks ago

gurugram, India Cog Culture Full time

Job Title:

Vice President- Client Services

Roles and Responsibilities:

  • Hire, train, assess, develop, and supervise staff within the client services department, including account executives and account managers
  • Ensure client expectations are being set and met for every campaign and are clearly defined
  • Ensure that company policies and procedures are introduced, understood, documented and followed by department staff
  • Manage client satisfaction throughout the campaign lifecycle and beyond, ensuring issues and challenges are actively identified and mitigated
  • Develop strong internal relationships with managers in other departments to ensure that client needs are prioritized appropriately across the organization.
  • Assist client services staff to gain influence within existing accounts and access to the executive decision makers for the long-term profitable retention of clients
  • Manage commercials of account(s), including staffing / scope and financials
  • Oversee project management support during the campaign lifecycle to ensure on time completion of deliverables, coordinate across practices, identify potential risks and issues
  • Implement process improvement initiatives within department and provide recommendations to internal and external partners to ensure consistent use of industry and operational best practices
  • Interrogate work before client delivery to ensure it meets the brief and expectations
  • Develop strategic relationships with key agency partners and be a point of escalation
  • Assist in deployment of Client Service practice trainings while ensuring best practices
  • Analyze information skillfully provided by team members to problem solve creatively, troubleshoot, and develop alternative solutions
  • Own and maintain relationship with senior stakeholders at Client side


Requirements:

  • A minimum of 13 years of experience
  • Strong written and verbal communication skills across all platforms
  • Ability to implement and meet deadlines and project manage multiple campaigns
  • Ability to lead and motivate team members in a positive light
  • Detail oriented and responsive, deadline-driven with strong quantitative reasoning skills
  • Ability to lead and motivate team members in a positive light
  • Concrete knowledge of all areas of digital marketing and media
  • Excellent client relationship and management skills
  • Strong business acumen and strategic thinking capability

  • Vice President Client Services

    1 week ago

    Gurugram, India Cog Culture Full time

    Job Title:Vice President- Client Services Roles and Responsibilities:Hire, train, assess, develop, and supervise staff within the client services department, including account executives and account managersEnsure client expectations are being set and met for every campaign and are clearly definedEnsure that company policies and procedures are introduced,...

  • Vice President Client Services

    3 weeks ago

    Gurugram, India Cog Culture Full time

    Job Title: Vice President- Client Services Roles and Responsibilities: Hire, train, assess, develop, and supervise staff within the client services department, including account executives and account managers Ensure client expectations are being set and met for every campaign and are clearly defined Ensure that company policies and procedures are...

  • Vice President Client Services

    4 weeks ago

    Gurugram, India Cog Culture Full time

    Job Title:Vice President- Client Services Roles and Responsibilities:Hire, train, assess, develop, and supervise staff within the client services department, including account executives and account managersEnsure client expectations are being set and met for every campaign and are clearly definedEnsure that company policies and procedures are introduced,...

  • Vice President Client Services

    4 weeks ago

    Gurugram, India Cog Culture Full time

    Job Title:Vice President- Client Services Roles and Responsibilities:Hire, train, assess, develop, and supervise staff within the client services department, including account executives and account managersEnsure client expectations are being set and met for every campaign and are clearly definedEnsure that company policies and procedures are introduced,...

  • Vice President Client Services

    4 weeks ago

    gurugram, India Cog Culture Full time

    Job Title:Vice President- Client Services Roles and Responsibilities:Hire, train, assess, develop, and supervise staff within the client services department, including account executives and account managersEnsure client expectations are being set and met for every campaign and are clearly definedEnsure that company policies and procedures are introduced,...

  • Vice President Client Services

    2 weeks ago

    gurugram, India Cog Culture Full time

    Job Title:Vice President- Client Services Roles and Responsibilities:Hire, train, assess, develop, and supervise staff within the client services department, including account executives and account managersEnsure client expectations are being set and met for every campaign and are clearly definedEnsure that company policies and procedures are introduced,...

  • Vice President Marketing

    3 weeks ago

    Gurugram, India Whizz HR Full time

    Whizz HR is looking for enthusiastic and passionate Group account director / Vice President / Business Director to work with leading digital marketing agency in Bangalore. These agencies have won multiple awards and work with clients across the globe.Job ResponsibilityThe day-to-day management of clients’ marketing and advertising campaignsPro-active...

  • Asset Deals

    1 month ago

    Gurugram, India Asset Deals Full time

    Vice President - Sales Company Description:- Asset Deals, a renowned real estate agency in Gurugram, is dedicated to providing the best real estate services by assisting clients in finding the perfect property deals tailored to their needs.- The company focuses on long-term investments in urban areas, creating sustainable value for modern communities.- With...

  • Vice President, Corporate Strategy

    4 weeks ago

    Gurugram, India Genpact Full time

    Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people –...

  • Associate Vice President

    2 weeks ago

    gurugram, India Publicis Groupe Full time

    Job Title: Associate Vice President – Digital (Bangalore & Delhi)Experience: 8 yrs. +Reporting: National Head of DigitalRole Overview:We are seeking a visionary who can create and implement a robust digital roadmap for our clients, particularly those with traditionally offline brands. This individual will bring a fresh perspective, demonstrating the power...

  • Assistant Vice President, Collections

    2 months ago

    Gurugram, India Genpact Full time

    Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people –...

  • Assistant Vice President

    3 weeks ago

    Gurugram, India Genpact Full time

    Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people –...

  • Vice President, Operations

    2 months ago

    Gurugram, India Genpact Full time

    Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people –...

  • Vice President

    1 month ago

    gurugram, India Weber Shandwick Full time

    Weber Shandwick is one of the world’s leading global communications and marketing solutions firms with offices in 79 cities and a network extending to 129 cities on 6 continents. In the Asia Pacific region we have 19 owned offices in 12 markets together with affiliates and representative firms in other locales – spanning Greater China, Japan and Korea,...

  • Associate Vice President

    1 week ago

    Gurugram, India Publicis Groupe Full time

    Job Title: Associate Vice President – Digital (Bangalore & Delhi)Experience: 8 yrs. +Reporting: National Head of DigitalRole Overview:We are seeking a visionary who can create and implement a robust digital roadmap for our clients, particularly those with traditionally offline brands. This individual will bring a fresh perspective, demonstrating the power...

  • Associate Vice President

    6 days ago

    gurugram, India Publicis Groupe Full time

    Job Title: Associate Vice President – Digital (Bangalore & Delhi) Experience: 8 yrs. + Reporting: National Head of Digital Role Overview: We are seeking a visionary who can create and implement a robust digital roadmap for our clients, particularly those with traditionally offline brands. This individual will bring a fresh perspective, demonstrating the...

  • Associate Vice President

    2 weeks ago

    gurugram, India Publicis Groupe Full time

    Job Title: Associate Vice President – Digital (Bangalore & Delhi)Experience: 8 yrs. +Reporting: National Head of DigitalRole Overview:We are seeking a visionary who can create and implement a robust digital roadmap for our clients, particularly those with traditionally offline brands. This individual will bring a fresh perspective, demonstrating the power...

  • Associate Vice President

    2 weeks ago

    Gurugram, India Publicis Groupe Full time

    Job Title: Associate Vice President – Digital (Bangalore & Delhi)Experience: 8 yrs. +Reporting: National Head of DigitalRole Overview:We are seeking a visionary who can create and implement a robust digital roadmap for our clients, particularly those with traditionally offline brands. This individual will bring a fresh perspective, demonstrating the power...

  • Associate Vice President

    2 weeks ago

    Gurugram, India Publicis Groupe Full time

    Job Title: Associate Vice President – Digital (Bangalore & Delhi) Experience: 8 yrs. + Reporting: National Head of Digital Role Overview: We are seeking a visionary who can create and implement a robust digital roadmap for our clients, particularly those with traditionally offline brands. This individual will bring a fresh perspective, demonstrating the...

  • Associate Vice President

    2 weeks ago

    Gurugram, India Publicis Groupe Full time

    Job Title: Associate Vice President – Digital (Bangalore & Delhi)Experience: 8 yrs. +Reporting: National Head of DigitalRole Overview:We are seeking a visionary who can create and implement a robust digital roadmap for our clients, particularly those with traditionally offline brands. This individual will bring a fresh perspective, demonstrating the power...