Vice President Client Services

1 week ago

Gurugram, India Cog Culture Full time

Job Title:

Vice President- Client Services

Roles and Responsibilities:

  • Hire, train, assess, develop, and supervise staff within the client services department, including account executives and account managers
  • Ensure client expectations are being set and met for every campaign and are clearly defined
  • Ensure that company policies and procedures are introduced, understood, documented and followed by department staff
  • Manage client satisfaction throughout the campaign lifecycle and beyond, ensuring issues and challenges are actively identified and mitigated
  • Develop strong internal relationships with managers in other departments to ensure that client needs are prioritized appropriately across the organization.
  • Assist client services staff to gain influence within existing accounts and access to the executive decision makers for the long-term profitable retention of clients
  • Manage commercials of account(s), including staffing / scope and financials
  • Oversee project management support during the campaign lifecycle to ensure on time completion of deliverables, coordinate across practices, identify potential risks and issues
  • Implement process improvement initiatives within department and provide recommendations to internal and external partners to ensure consistent use of industry and operational best practices
  • Interrogate work before client delivery to ensure it meets the brief and expectations
  • Develop strategic relationships with key agency partners and be a point of escalation
  • Assist in deployment of Client Service practice trainings while ensuring best practices
  • Analyze information skillfully provided by team members to problem solve creatively, troubleshoot, and develop alternative solutions
  • Own and maintain relationship with senior stakeholders at Client side


Requirements:

  • A minimum of 13 years of experience
  • Strong written and verbal communication skills across all platforms
  • Ability to implement and meet deadlines and project manage multiple campaigns
  • Ability to lead and motivate team members in a positive light
  • Detail oriented and responsive, deadline-driven with strong quantitative reasoning skills
  • Ability to lead and motivate team members in a positive light
  • Concrete knowledge of all areas of digital marketing and media
  • Excellent client relationship and management skills
  • Strong business acumen and strategic thinking capability

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