Assistant Vice President, Collections

3 months ago

Gurugram, India Genpact Full time

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Assistant Vice President, Collections

Build comprehensive solutions for clients looking for solving challenges in the Collections offerings and this will require combining industry knowledge and client challenges with Genpact’s capabilities and offerings

Responsibilities

Collections Service Line leader

Will be pointpersonsfor all collections inquiries coming across for primarily APAC companies but will support the rest of the world as needed

Will assist with all RFP and RFI requests that come across for APAC/rest of world collections opportunities

Will assist with all onboarding clients as deals are won

Will become service line point person which includes process mapping, individual country solutions and managing the final solution report out process for the client

Will work closely with the account managers and sales managers to respond to inquiries for POV’s /POC’s

Will work with the account managers to be proactive on reaching out to current clients and prospective clients to maintain relationships and to provide them market updates

Will partner with the broader global service line team to address opportunities in the Cora offerings for APAC specifically

Must have a solid working knowledge of the regulatory landscape throughout 

APAC/rest of world

Develop and maintain strong relationship with the operations teams and keep current on their performance for our clients

Create thought leadership documents to be shared with clients or published on social media or traditional media.

Qualifications we seek in you

Minimum Qualifications / Skills

Bachelor’s Degree 

Relevant years of experience in Collections leadership 

Understands APAC regulatory landscape

Strong understanding of collections strategy, technology and tactics

Knowledgeable and experienced in using technology to conduct collections

Ability to use MS Office applications, especially PowerPoint and Excel

Strong experience in delivering presentations to senior members of an organization

Preferred Qualifications/ Skills

Multilingual

BPO experience or vendor management experience

Experience in multiple departments within collections

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