Platform Support Specialist

2 weeks ago


meerut, India beBeeTechnical Full time

Our company is seeking a Technical Support Specialist to join our team.The ideal candidate will have experience in providing technical support for software applications and trading platforms.This role involves troubleshooting issues, resolving customer inquiries, and ensuring a seamless user experience.Key Responsibilities:Provide fast, clear, and accurate live chat and email supportHelp users navigate platform features and resolve technical issuesTroubleshoot issues related to account setup and importsIdentify recurring technical issues and resolve them using strong product knowledgeMaintain and efficiently search through a large internal knowledge baseDocument findings and curate common questions/answersManage multiple concurrent chats with empathy, speed, and accuracyRequired Skills and Qualifications:Strong written English skills - absolutely mandatoryProven ability to self-learn quickly and handle complex workflows independentlyProficiency with Excel/CSV data handlingStrong troubleshooting and reasoning skillsMust complete internal product learning before starting live supportBenefits:Direct mentorship and weekly review from leadershipClear growth into Product, QA, or Technical OperationsCompetitive pay and global exposureWhy Join Us?Work at the intersection of FinTech and real-time analyticsBe part of a fast-growing company with a global reach



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