Expert Technical Support Professional

1 week ago


meerut, India beBeeTechnical Full time

Technical Support Specialist RoleIn this position, you will provide expert technical assistance to customers after they have implemented our platform. Your primary focus will be on resolving technical issues efficiently and effectively.You will serve as a primary point of contact for customer-reported technical issues.Investigate and debug issues related to platform functionality, integrations (ERP, APIs), data discrepancies, and user configuration.Utilize tools like SQL, Postman, and log monitoring systems to perform thorough root cause analysis.Collaborate with engineering and product teams to escalate and resolve bugs, ensuring timely communication to the customer.Key requirements include:Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.5+ years of experience in a technical support, product support, or similar customer-facing technical role.Understanding of procurement, supply chain, or enterprise systems.Strong analytical skills with an analytical mindset.Responsibilities Include:Provide technical solutions to complex problems.Develop and implement efficient troubleshooting processes.Communicate technical information to non-technical stakeholders.



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