Desktop Support Expert

3 days ago

meerut, India beBeeSupport Full time

Desktop Engineering Support SpecialistWe are seeking a highly skilled Desktop Engineering Support professional to fill this critical role.Key Responsibilities:Conduct in-depth troubleshooting and root cause analysis to resolve complex desktop-related issues efficiently.Utilize expert-level knowledge of Windows operating systems internals to optimize user productivity and satisfaction.Develop and implement automation scripts to streamline desktop management tasks, enhancing overall system performance.Collaborate closely with cross-functional IT teams to ensure seamless integration and support of desktop systems.Provide expert-level support to end-users, addressing technical concerns and training them on best practices.Requirements:Minimum 7-10 years of experience in Windows desktop engineering or a related field.Subject matter expert in Windows OS internals (kernel, registry, services, drivers, etc).Working knowledge of OS-level troubleshooting tools.Experience utilizing Unified Endpoint Management tool for managing domain and Entra Windows devices.Strong background in Desktop Experience (DEX) tools to measure endpoint performance, correlate issues with changes, and user experience optimization.Knowledge of operating system level logging.Excellent problem-solving skills with a focus on root cause analysis and resolution.Proficiency in scripting languages such as PowerShell for automation.Strong verbal and written communication skills.Preferred Qualifications:Certification in relevant field.

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