Technical Support Specialist
2 weeks ago
Job Title: Technical Support SpecialistAbout the Role:We are seeking a skilled and proactive Technical Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing exceptional technical assistance to our users via various communication channels.The ideal candidate will possess excellent communication skills, strong problem-solving abilities, and a passion for delivering high-quality support services. If you have a proven track record in technical support and are eager to take on new challenges, we encourage you to apply for this exciting opportunity.Key Responsibilities:Provide timely and effective technical assistance to users via phone, email, chat, or ticketing system.Monitor and supervise technical tools to ensure seamless service delivery.Diagnose and resolve technical incidents, requests, or inquiries in a prompt and professional manner.Escalate unresolved issues to higher support levels following established protocols.Log all incidents, service requests, and actions in the IT service management system.Track and follow up on open tickets until resolution and closure.Maintain accurate documentation of technical incidents, troubleshooting steps, and known errors.Contribute to knowledge base development and standard operating procedures.Identify recurring issues and propose preventive solutions to enhance overall service quality.Ensure Service Level Agreement (SLA) compliance and deliver high-quality support services.Required Skills and Qualifications:Excellent communication and customer service skills.Strong problem-solving and analytical thinking.Ability to work under pressure and manage multiple tasks simultaneously.Teamwork and collaboration with other support levels.High attention to detail and documentation accuracy.Willingness to learn and grow in IT infrastructure and service management.Vocational training or bachelor's degree in computer science, information systems, or related field.Ticketing tool proficiency, preferably Jira Service Desk.Minimum 2-3 years of experience in technical support.Benefits:We offer a dynamic and supportive work environment, opportunities for growth and development, and a competitive compensation package.How to Apply:If you are a motivated and results-driven individual who is passionate about delivering exceptional technical support services, please submit your application, including your resume and cover letter, to us.
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