Senior Customer Experience Manager
1 day ago
Customer Service Team LeadWe are seeking an experienced and skilled Customer Service Team Lead to join our team. In this role, you will be responsible for leading and managing a team of customer service representatives to ensure exceptional service delivery and achievement of performance targets.Key Responsibilities:Lead and manage a team of customer service representatives to achieve exceptional service delivery and performance targets.Provide ongoing coaching, training, and feedback to team members to enhance their skills and performance.Monitor team performance and productivity metrics, identifying areas for improvement and implementing strategies to address them.Handle escalated customer issues and complaints, ensuring timely resolution and customer satisfaction.Foster a positive and collaborative team environment, promoting open communication and teamwork among team members.Develop and implement procedures, policies, and guidelines to streamline operations and improve efficiency within the call centre.Analyze call centre data and trends to identify opportunities for process improvements and optimization.Conduct regular performance evaluations and provide constructive feedback to team members to support their professional development and growth.Collaborate with other departments, including training, quality assurance, and IT, to ensure alignment and consistency in service delivery.Required Skills and Qualifications:Bachelor's degree in any field.Proven experience in a call centre environment, with at least 2 years of experience in a leadership or supervisory role.Strong leadership and interpersonal skills, with the ability to motivate and inspire team members.Excellent communication skills, both written and verbal.Demonstrated ability to effectively manage multiple priorities in a fast-paced environment.Sound judgment and decision-making abilities, with a focus on delivering exceptional customer service.Proficiency in call centre software and CRM systems.Benefits:Competitive salary and benefits package.Opportunities for professional development and career growth.A supportive and collaborative work environment.Health and wellness programs.
-
Deputy Manager-Customer Care
2 weeks ago
Hubballi, India Mahindra Rise Full timeCompany: Mahindra & Mahindra Ltd Responsibilities & Key Deliverables Overall Responsibility of Customer Care processes related activities- Dealer Management, On-field Service Delivery, Spares/Lubes/Warranty Management.Implementation of all processes and systems related to the service function at channel partners level.Ensuring standardized Service...
-
Experience Event Strategist
3 days ago
hubballi, India beBeeEvents Full timeSenior Event Coordinator Job OpportunityWe're seeking an exceptional events coordinator who can plan and execute engaging experiences for our members and guests.The ideal candidate will be responsible for overseeing the entire event lifecycle, from conceptualization to execution, ensuring seamless delivery of our flagship programs, monthly engagements,...
-
Customer service operator
1 day ago
hubballi, India Turing Full timeRole Overview: We are seeking detail-oriented professionals with hands-on experience in customer service operations, e-commerce, or operations management . In this role, you'll help build workflows, datasets, and simulations that power the benchmarking of large language models (LLMs) . Your work will focus on recreating real-world support scenarios ,...
-
Assistant Manager Customer Care
2 weeks ago
Hubballi, India Mahindra Rise Full timeCompany: Mahindra & Mahindra Ltd Responsibilities & Key Deliverables 1. Creating systems to ensure first time right service as well as managing processes to ensure no loss of production 2. Linking up with Quality and PDRDS to ensure product feedback is incorporated in existing and future products 3. Managing the state by undertaking relationship building...
-
Manager – Events
3 days ago
hubballi, India TiE Hyderabad Full timeJob Location: Hyderabad (On-site)Tenure: Full-TimeReporting To: Executive Director / Senior LeadershipTiE Hyderabad is seeking an energetic and detail-oriented Events Manager who can translate ideas into memorable experiences. The Events Manager will lead the end-to-end planning and execution of the production and logistics part of TiE Hyderabad's flagship...
-
Associate process manager
1 day ago
hubballi, India Eclerx Services Limited, Mumbai, Maharashtra Full timeKey Responsibilities:Lead and manage a team of customer service representatives to ensure exceptional service delivery and achievement of performance targets.Provide ongoing coaching, training, and feedback to team members to enhance their skills and performance.Monitor team performance and productivity metrics, identifying areas for improvement and...
-
hubballi, India beBeeEditor Full timeAcademic Excellence PartnershipsAbout the RoleWe are seeking experienced professionals to collaborate with our team and advance international scholarly exchange.A strong academic research background and respected reputation in their field is essential.Candidates must have one of the following senior-level experiences:
-
Customer Development Executive Shimoga
7 days ago
Hubballi, India Colgate-Palmolive Company Full timeRelocation Assistance Offered Within CountryJob Number # - Mangalore, Karnataka, IndiaWho We Are Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specialising in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world,...
-
hubballi, India Corporate Stalwarts Full timeJob Description:Key Result Areas (Key Performance Indicators):—Sales Target Achievement—Business Development—Channel and Influencer Engagement—Customer Service—Network Management—Commercial TransactionsAbout the role:—Responsible for achievement of agreed sales target/ objectives for the defined location—In charge of all local marketing...
-
cluster Manager
3 weeks ago
Hubballi, India Kido Enterprises Private Limited Full timeJob Description: Looking for Business Development Managers who are excited to be a part of our fast-paced, high-intensity work environment and work with business leaders aligned with our mission. Our Mission 2025 is to transform the way learning is delivered by impacting 1 million+ children annually to get closer to our vision to democratize quality early...
