Omind | Customer Success Manager | bangalore
2 weeks ago
About Us:
At Omind, we embarked on a journey to revolutionize the way businesses connect with their customers. Our vision is simple yet powerful: to infuse every digital interaction with a sense of humanity and warmth. Recognizing that the essence of human emotion often gets lost in the digital realm, Omind was created to bridge this gap. Using advanced AI, machine learning, and intelligent automation, we developed a composable CXM platform that unifies all customer touchpoints, enabling businesses to deliver seamless, personalized experiences.
We believe in the transformative power of technology to enhance human connections, ensuring that every interaction is engaging, meaningful, and impactful.
Key Responsibilities:
- Product Demos: Conduct product demonstrations for new and existing customers to showcase features, best practices, and tailored solutions that meet their needs.
- End-to-End Demo Management: Own the complete journey from demo readiness through demo delivery, solutions, and closure.
- Product Training: Provide training to customers on existing features and new releases.
- Product Adoption: Monitor customer usage of our product, identify areas for improvement, and proactively recommend solutions to drive engagement and satisfaction.
- Relationship Management: Build strong relationships with customers to understand their goals and challenges and provide continuous support and solutions.
- Renewals and Upsells: Lead renewals and upsells for allocated customers.
Qualifications:
- Bachelor’s degree.
- 3+ years of experience in customer success or account management, preferably in a SaaS environment.
- Strong communication skills with the ability to build rapport with customers.
- Problem-solving mindset with a focus on customer satisfaction and results.
- Ability to work independently and collaboratively in a fast-paced environment.
Must Haves:
- Understands Gen Ai and AI has worked in SaaS and given product demos for SaaS/AI products.
- Excellent communication skills in English (both verbal and written)
- Excellent presentation skills
- Understanding of BPO/Contact centre business and Customer Experience
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