Associate Manager

About the TeamThe Risk team at Navi is responsible for identifying, assessing, and mitigating potential risks across the organization. The Fraud Risk & Strategy (FRS) team, part of the Risk function at Navi, owns fraud risk prevention, detection and investigation across all of Navi's business. To achieve this, FRS partners with Tech, Product & Analytics teams to define fraud controls, set up alerts as well as identify suspicious patterns through investigations.About the RoleNavi is looking for an Associate Manager– Fraud Risk & Strategy (Investigation) to lead and execute high-quality, end-to-end fraud investigations across its financial services businesses, including Lending, Payments, Digital Gold, and AMC. This role is crucial in safeguarding Navi against financial fraud by identifying fraud triggers, uncovering root causes, supporting recovery efforts, and collaborating closely with internal teams and external stakeholders, including law enforcement agencies. The role demands strong analytical capabilities, field investigation skills, and a proactive mindset to detect and mitigate fraud risk at scale.What We Expect From YouEnd to end Investigation of suspect and confirmed fraud cases (Lending, Payments, Digital Gold, AMC), except employee fraudsGather evidence, interview witnesses, with field visits wherever requiredLiaison with stakeholders (internal & external) for investigationWork towards fraud recovery and necessary corrective action (initiating police case / legal action, etc.)Understand MO and create RCA of each case, presenting quality reports to all relevant stakeholders and senior managementCall customers to understand the application process, other issuesCheck KYC regularly for fraud triggersHindsight of a large database for all financial services products within the scope identified above (need basis) to identify fraudulent triggers, and drive to conclusionHelp maintain internal MIS on Frauds, repository of investigation reports, complaints, etc.Be proactive in identifying and following up on anomalies/areas of concernMaintain agreed TAT and Quality management of RCU activityWork on improving Hit rate, report qualityMonth-end support, billingMust HavesAnalytical and investigation skills (lending products, digital lending & payment domain, cyber frauds, 3rd party/vendor related frauds)Field investigation experience across BFSI, Digital lending, Payment InterfaceUnderstanding of KYC manipulation frauds, KYC triggers and industry trendsExcellent communication skillsAbility to work independently as well as with team (Individual contributor)Inside NaviWe are shaping the future of financial services for a billion Indians through products that are simple, accessible, and affordable. From Personal & Home Loans to UPI, Insurance, Mutual Funds, and Gold — we’re building tech-first solutions that work at scale, with a strong customer-first approach.Founded by Sachin Bansal & Ankit Agarwal in 2018, we are one of India’s fastest-growing financial services organisations. But we’re just getting startedOur CultureThe Navi DNA Ambition. Perseverance. Self-awareness. Ownership. Integrity.We’re looking for people who dream big when it comes to innovation. At Navi, you’ll be empowered with the right mechanisms to work in a dynamic team that builds and improves innovative solutions. If you’re driven to deliver real value to customers, no matter the challenge, this is the place for you.We chase excellence by uplifting each other—and that starts with every one of us.Why You'll Thrive at NaviAt Navi, it’s about how you think, build, and grow. You’ll thrive here if:You’re impact-driven : You take ownership, build boldly, and care about making a real difference.You strive for excellence : Good isn’t good enough. You bring focus, precision, and a passion for quality.You embrace change : You adapt quickly, move fast, and always put the customer first.