Associate Relationship Manager

1 day ago


Bangalore, India SmartQ Full time
In less than a decade we have made significant strides, streamlining cafeteria operations across the globe across multiple industries through our cutting-edge technology. On the macro, we are built on 4 key pillars-great people, great food, great experience, and greater good. These pillars keep us firmly grounded to our work culture that resonates with humility and hard work, which shows in the projection of our growth trajectory.

Are you excited to join our team as Associate Relationship Manager?
As Associate Relationship Manager at SmartQ, your primary goal will be to lead and oversee a frontline Partner team of food service associates. In addition, the candidate must coordinate various tasks related to food production planning, engineering, and front-of-house services. Also, ensure all activities comply with Health & Safety and Food Safety regulations.

Exercise general responsibilities to facilitate the efficient organization of the contract, aligning with contractual terms and conditions. Additionally, focus on enhancing the overall customer experience through effective management and service delivery.

Do you possess all these skills and wish to make an impact in the world of food and technology? Promote a positive work culture and ensure punctual delivery of high-quality service. Prioritize client retention and exhibit a passionate commitment to delivering quality service to both clients and employees.
Adhere to legislation and follow all rules and regulations outlined in the client handbook, ensuring service deliverables, hygiene, health, and safety standards are met.
Take pride in personal appearance and hygiene standards.
Manage vendor rotations and plan the operations for the assigned clients.

Demonstrated experience in the food industry, with a solid understanding of operations and customer service.
Expertise in food service, technology, and people management, ensuring smooth operations.
Proven leadership experience, successfully managing teams in dynamic environments.
Knowledge of HSEQ standards, with a Basic Food Hygiene certification.
Financial acumen and proficiency in relevant applications, ensuring operational efficiency.
Agile and adaptable, thriving in fast-paced and evolving work environments.
Minimum 3 years of industry experience, with a Graduate/Diploma in Hotel Management.
Availability for a 6-day workweek, with a willingness to travel within city limits as needed.

Message from CEO:
We've come to realize that we're not merely in the B2B Food service industry; Such a profound transformation opportunity is a rare gift, where the purpose of our enterprise transcends the ordinary.

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